Lead IT Support Engineer in Patrianna Limited

We’re seeking a dynamic and seasoned Lead IT Support Engineer to head our IT Support team. As a Lead IT Support Engineer, you’ll oversee the IT Help Desk, provide technical guidance and support to team members, and enhance systems for remote support, software updates, and employee onboarding and termination processes.

About the company:

Patrianna is a super fast-growing social gaming company headquartered in Gibraltar with colleagues worldwide. We are looking for exceptional, smart talent striving to be number one. Motivated and capable of scaling up business functions at pace through domain expertise and a desire to continuously improve and grow with the company.

Responsibilities:
— Lead and manage the IT support team, offering technical guidance and support.
— Be prepared to assist the team in completing tasks on time if they are overloaded.
— Monitor timely task closure and ensure timely access provision to company service users. Escalate issues to L2 and L3 support as needed.
— Configure and administer operating systems, including Windows, iOS, Android, Linux, and MacOS.
— Monitor and update operating systems and software.
— Provide assistance in resolving infrastructure operation issues.
— Work with monitoring systems and analyze metrics using tools such as Grafana and Kibana.
— Provide technical support to users, diagnosing and resolving software and hardware issues, preparing/replacing employee laptops, and installing operating systems with necessary software.
— Manage and improve the employee onboarding and termination process.
— Maintain technical documentation.
— Incident management 24/7 as needed.
— Participate in company projects and integrations.
— Monitor and manage enterprise equipment using RMM/MDM systems such as Ninja and Kandji.
— Willingness to participate in and monitor 24/7 on-call duty.
— Provide and oversee access to company services.
— Propose and implement improvements to support processes.

Requirements:
— Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
— Minimum 4 years of experience in a similar position, with at least 2 years in a managerial role.
— Basic knowledge of cloud platforms (GCP).
— Basic Kubernetes management; experience with Lens is preferred.
— Basic configuration skills in setting up Atlassian products (including Bitbucket).
— Experience with OpenVPN is desirable.
— Basic control and configuration of OKTA.
— Strong Linux user skills.
— Excellent communication and interpersonal skills.
— Ability to work independently and in a team.
— Strong problem-solving skills and attention to detail.
— Flexibility to adapt to changing priorities and workload.
— Committed to providing exceptional customer service.

Benefits:
— Highly competitive salary.
— 30 days off per year + holidays.
— Regular team social events.
— Plus the opportunity to joina fast-growing business where the sky’s the limit.