Lead Application Support Engineer in EPAM Anywhere

Are you a tech professional looking for remote work in a global setting? If yes, this job is for you.Welcome to EPAM Anywhere - a global job platform offering remote work opportunities in the technology sector. Join us to build a career around your lifestyle working on modern projects for global brands and exciting start-ups.We are seeking a Lead Application Support Engineer to join our remote team.In this role, you will be responsible for supporting the production system, implementation of new features, removal of tech debt, refactoring, and technology modernization. Your expertise in Application Support Tools, Docker, Gitlab CI, SQL, Amazon Web Services, and knowledge of ITIL basics will be instrumental in ensuring the smooth functioning of the system.ResponsibilitiesStudy existing ticket history, understand the meaning of tickets, categorize them with help of documentationPerform handover processes from the existing support teamInteract with end-users, fulfill requests and process tickets in ServiceNow (SNOW)Manage problem resolution through troubleshooting and knowledge base maintenanceManage access to the system and work with application developers to debug and find problemsHelp in planning and implementing improvements of existing functionality with a reserved dev capacityCollaborate with cross-functional teams and stakeholders to ensure smooth functioning of the systemRequirementsMinimum of 5 years of experience in supporting production systems1+ years of relevant leadership experienceExpertise in Application Support Tools, Docker, Gitlab CI, SQL, Amazon Web Services, and knowledge of ITIL basicsExperience in troubleshooting issues and working with application developers to debug and find problemsStrong knowledge of Linux and experience with MySQL, PostgreSQL, and AWS DynamoDB is an advantageExperience in creating and maintaining knowledge-base documentationExcellent communication and interpersonal skills to work collaboratively with cross-functional teamsFluency in spoken and written English, allowing effective communication with stakeholdersNice to haveExperience with Prometheus, Grafana, ELKWe offerVoluntary health insurance for you (100% covered) and your family (with corporate discount)Individual sessions with professional psychologists and coachesFree corporate sports and wellness programsStable incomePaid time off100% remote work foreverFree licensed software Possibility to work on your own device (BYOD) Stable workload Relocation opportunities Flexible engagement modelsFree trainings for technical and soft skillsAccess to LinkedIn Learning platform Language courses Access to internal and external e-Libraries Certification opportunities Skill advisory serviceThis is a remote position and we welcome applications from anywhere in Ukraine.Once you apply, you'll receive a confirmation email with a link to EPAM Anywhere platform. Sign up with this link to automate your pre-screening, be able to monitor your application statuses, and enjoy a faster job application process.We accept CVs in English only.Please note that even though you are applying for this position, you may be offered other projects to join within EPAM Anywhere.EPAM Anywhere is a part of EPAM Systems, Inc. (NYSE: EPAM). Since 1993, EPAM has leveraged its advanced software engineering heritage to become the foremost global digital transformation services provider. Show more Show less Position level Not applicable Type of employment Full-time Job responsibilities Business development, Information technologies and Engineering Industries Software development and IT services and IT Consulting