L1 Support engineer IRC225415 (German language) in GlobalLogic

Description:

PS EMR & CM team is exploring options to reduce cost, manage attrition and bring scalability in L1 support for ICCA and other software solutions. This workstream is currently managed through PS internal resources operating from high cost region. GL is providing a solution to address this need.

Wage: From 2450 € gross monthly. Final salary will reflect your skills and experience

#LI-JS1

#LI-Remote

Requirements:

• 24X7 support for L1 services for ICCA
• Team members to be based in Europe
• Comply with GDPR requirements
• German language speaking team
• Work with L2 and cross functional teams
• Documentation, Compliance requirements

For a PS ICCA L1 Support technician, proficiency in MS SQL is essential due to its integral role in managing and troubleshooting database-related issues. The required skill-set competency for MS SQL should include:

• Database Administration: Ability to perform basic database administration tasks such as installation, configuration, and maintenance of MS SQL Server instances.
• Querying and Scripting: Proficiency in writing and executing SQL queries for data retrieval, manipulation, and reporting. Knowledge of scripting languages like T-SQL for automation tasks and stored procedures.
• Performance Tuning: Understanding of performance optimization techniques including index optimization, query optimization, and database tuning to ensure optimal database performance.
• Backup and Recovery: Knowledge of database backup and recovery procedures to safeguard data integrity and ensure business continuity in case of system failures or disasters.
• Security Management: Understanding of database security principles and best practices for implementing user authentication, authorization, and encryption to protect sensitive data.
• Monitoring and Maintenance: Familiarity with monitoring tools and techniques to proactively identify and resolve database issues, as well as performing routine maintenance tasks such as database health checks and data consistency checks.

Job Responsibilities:

• Response and Resolution for L0 support requests with 24X7 coverage
• Work with L2 team for escalations and resolutions that require additional support
• Documentation management to meet internal & external compliance requirements