L1 Support Engineer (incoming line) in Stuzo

Who We Are

PAR Stuzo, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Requirements:

- 1+ years of experience on similar position(dealing with customers via phone, live chat, email etc.);

- Excellent communication skills;

- Advanced or Fluent level of English.

Responsibilities:

- Take care of customer inquiries received via different channels: phone, email, ticketing system, chat;

- Resolve product issues by clarifying the customers’ complaints, determining the cause of the problem, selecting and explaining the best steps to solve it;

- Prepare customers’ requests for escalation to the neхt level of support;

- Prepare articles and documentation to Knowledge Base;

- Follow communication procedures, guidelines, and policies;

- Communicate effectively with team members, development teams and management;

- Provide the necessary reporting.

We offer:

- Long-term employment;

- Competitive compensation with regular performance based salary and career development reviews;

- 22 working days of vacation per year;

- 8 paid sick leave working days per year;

- Health insurance programme;

- Flexible working hours;

- Comfortable and cozy office or full remote;

- Sponsored company educational program, corporate library;

- Funny celebrations, team outings and company events;

- Unique and friendly environment where everyone can explore and learn new technologies.