L1 Service Desk Engineer in Growe

L1 Service Desk Engineer

Warsaw (Poland)

At Growe, we are confident in the iGaming and entertainment industry, connecting brands around the world and gathering expertise from different markets.

We are focused on developing and implementing advanced technology platforms and payment solutions, facilitating expansion and sustainable asset growth. From launching new iGaming brands in Asia, Africa and Latin America to providing exclusive conditions to our team players and extraordinary chances to win, we unlock potential and capitalize on opportunities.

We form a talented team, thanks to which we remain in the leading positions in the field of technological and marketing achievements, constantly overcoming new horizons.

There are no limits to ambition at Growe! We are boldly breaking stereotypes on our way to unprecedented success in an ever-changing industry.

Are you ready to grow with us?

Growe is waiting for those who want:

• Be the first point of contact for all technical inquiries through the help desk tool;
• Conduct primary technical investigations of all issues identified in monitoring systems or reported by clients;
• Make an initial assessment of incidents, monitor progress according to SLA and resolve them according to Service Level Agreement guidelines;
• Transfer unresolved issues to the second and third line support service as needed;
• Provide support and troubleshoot various computer hardware and software issues;
• Have a solid understanding of infrastructure, systems, servers and network support.

We need your professional experience:

• Work experience in IT at least 1-3 years;
• Experience supporting end-user devices in an enterprise environment;
• Ability to administer Windows 10-11, preferably knowledge of MacOS and Linux;
• Understanding of endpoint security, including patch management, antivirus and encryption;
• Basic experience with end-user infrastructure systems such as Active Directory, SCCM, and VPN;
• Analytical, problem-solving and problem-solving skills;
• Basic networking skills;
• Basic knowledge or experience with task management systems;
• Proficiency in English at the Intermediate / Upper-Intermediate level.

We value:

• Strong communication skills;
• Multitasking and the ability to prioritize effectively;
• Ability to work flexibly in a dynamic environment.

We are looking for those who share our core values:

• GROWE TOGETHER: Our team is our core value. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with Growe's success strategy;
• BE READY FOR CHANGE: We perceive challenges as opportunities for growth and evolution. We adapt today to win tomorrow.

What do we offer?

• Tax coverage;
• Health insurance and financial assistance;
• Benefit Cafeteria (compensation of the gym / dentistry / psychologist, etc.);
• 100% paid sick leave;
• Paid leave;
• Annual salary review (based on results);
• Bonus system based on OKR;
• Individual annual budget for education, with the possibility of attending paid conferences, trainings, English language lessons, master classes, etc.;
• Personal development plan;
• Corporate and team buildings;
• Free lunches in the office.

English version:

Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

We focus on developing and implementing cutting-edge technology platforms and payment solutions, propelling assets' expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional opportunities to our team players and an extraordinary chance to succeed.

We create a talented team, enabling us to maintain at the leading positions in technological and marketing achievements, constantly overcoming new horizons.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Serve as the first point of contact for all technical inquiries via the helpdesk tool;
• Perform initial technical investigations for all issues identified in monitoring systems or reported by customers;
• Make an initial assessment of incidents, monitor the progress relative to the appropriate SLA, and resolve them within the Service Level Agreement guidelines;
• Escalate unresolved issues to second and third-line support as needed;
• Provide support and troubleshooting for various computer hardware and software issues;
• Maintain a solid understanding of infrastructure, systems, servers, and network support.

We need your professional experience:

• 1-3 years of IT experience;
• Experience in supporting end-user devices in an enterprise desktop environment;
• Proficiency in Windows 10-11 and MacOS administration, Linux administration is desirable;
• Understanding of endpoint security, including patch management, anti-virus, and encryption;
• Basic experience with end-user infrastructure systems such as Active Directory, SCCM, and VPN;
• Proven analytical, troubleshooting, and problem-solving skills;
• Basic networking skills;
• Basic knowledge of or experience with task management systems;
• Intermediate / Upper-Intermediate proficiency in English.

We appreciate if you have those personal characteristics:

• Strong communication skills;
• Ability to multitask and effectively prioritize tasks;
• Ability to work quicklyxibly in a dynamic environment.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Tax coverage;
• Medical insurance & financial aid;
• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);
• 100 % paid sick leaves;
• Paid vacation;
• Annual salary review (based on performance);
• OKR-based bonus system;
• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;
• Personal development plan;
• Corporate events and team-building activities;
• Free lunches at the office.

Our website: growe.com
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