Key Account Manager (Kyiv office based) in Giftmall

giftmall is a Ukrainian company with offices in Kyiv and Warsaw. We offer comprehensive solutions that help to effectively manage employee motivation and reward processes in the Employee Recognition category, from greetings with holidays to rewards for significant merits or KPI performance. We are looking for an experienced Key account manager who will be responsible for establishing, searching, concluding agreements and managing important relationships with clients of the sales department in Ukraine. Responsibilities: Optimize customer support from the beginning to the end of the purchase process. Ensure clear communication and promptly respond to customer questions. Actively manage the flow of quality leads, strategically developing relationships with potential customers. Implement strategies of retention to maintain and grow relationships with key customers.Use effective negotiation skills and deep product knowledge to successfully close deals.Provide insights and feedback from customer interactions to improve product and marketing strategy.About you:Minimum 2 years of experience in a similar position. The level of English is not lower than intermediate. Experience in effective management of key customers. Ability to analyze data to make informed decisions. Excellent negotiation and conflict resolution skills. Excellent communication skills and the ability to respond quickly to customer questions and needs. Ability to develop and implement retention strategies and customer development. We offer: Management based on mutual trust and responsibility. Leadership approach aimed at open exchange of initiatives and support. Favorable and friendly atmosphere in the team. Competitive compensation that corresponds to qualifications. Flexible time-off policy. Medical insurance ( after 6 months of cooperation). Show more Show less Position level Senior secondary level Type of employment Full-time Job responsibilities Sales and Business Development Industries Retail