Key Account Manager in GIGACLOUD

GigaCloudis a leading Ukrainian cloud provider that has a strong presence in the B2B sector, has more than 1500 customers, more than 150 global partners and 4 data centers.

Since 2016, we have played a key role in helping companies of all sizes to digitally transform with our advanced cloud technologies. Our diverse clientele ranges from large corporations and government agencies to small and medium-sized businesses. Known for our 24/7 technical support and custom solutions, we operate four data centers in Poland and Ukraine, maintaining a 99.95% SLA with financial reporting.
 

Our Mission — we create a cloud space to increase your level of freedom!
 

The growth of the cloud services market from year to year - up to 30%. Therefore, we are strengthening our team and are looking for a Key Account Manager (Manager of the development of existing clients).
 

The contact persons of our clients are TOP business management (CEO, CTO, CFO) . Who is in our team: pre-sale engineers, support, cloud architects and other professional colleagues.
 

It is important for us:
· The ability to build long-term customer relations.
· Experience in selling services and IT solutions.
· Strong communication and negotiation skills.
· Understanding the sequence of decision-making and working with LPR.
· Systematic and strategic thinking, a tendency to analyze and systematize.
· Flexibility and the ability to find different solutions to a problem.

Tasks:
· Support and development of long-term relationships with the company's existing clients.
· High-quality customer service at all stages of the deal from inquiry to implementation.
· Deep immersion in priority clients, their business, building trusting relationships and increasing loyalty.
· Upselling of additional upsell/cross-sell services to existing customers.
· Advising existing customers on technical features of products; conducting initial presentations about the company's products and solutions; preparation of commercial offers.
· Reduction of churn and customer retention.
· Established cross-interaction with related departments of the company to solve the client's problems.
· Conducting regular reports and collecting necessary information from clients.
 

We offer:
· Flexible work schedule with the possibility of remote work.
· Compliance with social guarantees and health insurance
· Ambitious company and a team that is currently actively growing. We already have offices in Kyiv and Warsaw, with other locations ahead.
· The opportunity to join the creation of technological services and do cool things in the field of cloud solutions.
· Professional colleagues who are ready to share expertise.
· The office has a workplace where there is always light, heat and the Internet.

Our values, which we rely on every day at work:

Honesty: We share our point of view openly and constructively and are open to hearing from others. We always freely express our position and doubts. We are grateful to colleagues, clients and partners for the sincerefeedback and are ready to change for the better.

Flexibility: We are ready to change the rules of the game on the market, create new solutions, look for new approaches for more effective and productive work. We are able to go above and beyond and be resourceful while ensuring the value of our work for clients, partners and colleagues. 

Thirst: We are constantly learning new things and developing new ideas to become better. We use every opportunity to make processes more efficient. We inspire each other with our desire for excellence. We do not stop at what we have achieved. We are always moving forward.

Determination: We make tough decisions without hesitation. Our values ​​take priority when making decisions. Our driver is justified risk-taking and readiness for possible failures. It is normal to analyze the actions of colleagues as part of the performance of work tasks. Everyone can make mistakes.

Empathy: We always pay attention to the feelings and emotions of others, and our behavior is characterized by courtesy and respect. We strive for ethical approaches, achieving success at work, while thereby maintaining good relations between people.

Responsibility: We support the desire of team members to take responsibility and provide them with the necessary resources. We always proactively solve all tasks, rather than looking for ways to avoid We admit our mistakes and are ready to correct them. 

Equality: Our team is made up of people of different nationalities, ages, genders and religions. We are all equal among ourselves. We act so that each of our employees feels important, useful and needed. We can all have prejudices. The main thing is to recognize and overcome them. 

Do you want to be part of our team? Send your resume faster!

You can get to know us better here:

Our website: https://gigacloud.ua

We are on Facebook: https://www.facebook.com/gigacloud

Our YouTube channel https://www.youtube.com/channel/UC3nPQUucftMJy6osBMQt6dQ

"By sending your resume to Gigacloud LLC, EDRPOU code 39792589, (hereinafter - the Company) for our vacancy, you consent to the Company processing your personal data specified in the resume in accordance with the Law of Ukraine "On the Protection of Personal Data" ISO 27701 System management of confidential information and GDPR rules".