Key Account Manager in Twin Win Games

Key Account Manager Київ, віддалено Twin Win Games seeks ahighly skilled and experienced Key Account Manager towork ongaming projects ( casinos and casual games). The ideal candidate issomeone who enjoys playing online games and has aworking knowledge ofonline, and mobile games. Based inKyiv, Ukraine, with aglobal client footprint spanning North America and Europe. Twin Win Games LLCis aprofessional development studio specializing inproducing high-quality games and entertainment apps ofvarying complexity and design requirements across different platforms and markets. Our team size is100 and growing. Passionate about games, hardware, and technology platforms. Our team constantly seeks ways toincrease the quality and efficiency oftheir work toachieve the highest customer satisfaction possible. Weare looking for aperson with the following experience and knowledge: -Proven work experience asanAccount Manager, Key Account Manager, Business Development Manager; -C1/C2 according toIELTS/ TOEFLCertification; -Solid experience with CRM software (HubSpot) isaplus aswell asMSOffice (particularly MSExcel); -Solid Experience with Financial Forecasting; -Ability togenerate and deliver client-focused solutions according toidentified customer needs, with atrack record ofsuccessful project management and technical solution delivery. -Proven ability tocoordinate multiple account management projects atatime, while maintaining sharp attention todetail and meeting deadlines. -Excellent listening, negotiation, and presentation skills, with strong verbal and written communication skills. —BA/BS degree inBusiness Administration, Sales, Management, orrelevant spheres. The main responsibilities will include: —Lead Point ofContact. Act asthe primary point ofcontact toprovide and satisfy all customers’ business requests: addressing inquiries, concerns, and requests promptly and effectively. —Customers Revenue, Growth and Development: Set and ensure amultilevel strategy toincrease the revenue generated bycustomers.+15% growth annually minimum. —Client Relationship Management: Build and nurture strong, long-lasting client relationships byunderstanding their needs, objectives, and challenges, and providing tailored solutions tomeet them. —Upsell Strategy Development: Develop and Implement Upsell Strategy aimed atmaximizing upsell opportunities within the customer base. —Agreements/ Estimation: Present, Negotiate, Finalize agreements and estimations with/to clients tomaximize the company’s profitability. —Payments Plan Developing and Controlling: Develop comprehensive payment plans that outline the schedule, terms, and conditions for payments tobemade bycustomers; Implement strategy and procedures tomanage payments effectively, minimize risks, and prevent delays. —Solution Delivery: Ensure the timely and successful delivery ofthe provided services according toagreements, coordinating withPM and Production teams tomeet project timelines and deliverables. —Project Progress Communication: Clearly communicate the progress ofmonthly/quarterly initiatives internally and externally, providing regular updates onproject status, milestones achieved, and any challenges encountered. —Account Metrics Tracking: Forecast and track key account metrics, such asquarterly sales results and annual forecasts, tomeasure performance, identify areas for improvement, and drive strategic decision-making. —Reporting including Financial Forecasting: Prepare and deliver reports onaccount status, including sales performance, customer feedback, and upcoming opportunities, tosenior management and other relevant stakeholders. —Collaboration: Collaborate with the sales team toidentify and grow opportunities within the assigned customers, gathering insights from client interactions and market trends todrive revenue growth. —Work inCRMHubspot. When you join Twin Win Games, you can expect the following perks and benefits: —Flat rate + %—Flexible working hours and workplace, enabling our team members toachieve ahealthy work-life balance. —Paid vacation of20workdays per year; 5workdays ofsick leave per year. —Unlimited day-offs for personal matters (unpaid). —Paid benefits ofchoice, designed tomeet the unique needs ofeach employee. —Apersonal development plan (English speaking club, skills training, and access toour Education office— aneducation hub with internal and external experts and mentorship programs.)—Structured processes and tools— corporate Confluence, toensure effective communication and collaboration within the company. —Anopen-minded management style that fosters transparency and constant sharing ofcompany strategy and plans. —Performance-based reviews that recognize and reward the contributions ofour team members. —Stress management measures, including 1-1 meetings, transparent communication, and feedback culture. —Corporate team-building events, marathons, and online challenges that promote teamwork and healthy competition. —Family-friendly environment, where wecelebrate important personal milestones, such asthe birth ofachild orwedding, with congratulatory gifts. Webelieve that these benefits and opportunities contribute toour employees’ overall well-being and satisfaction, and are committed toproviding asupportive and rewarding work environment.