Junior Technical Support Specialist @ Shoper in Shoper

As a Junior Technical Support Specialist, you will be responsible for supporting customers by operating an online store on the Shoper platform.

You will have contact and opportunity to learn many issues related to online stores, online store operation and broadly understood e-commerce, and marketing services, i.e. Google Ads, Google Analytics, Fb Ads, etc.

With us, you will improve your soft skills related to customer service and gain knowledge in the field of SEM, SEO, HTML, WordPress.

• Minimum of one year of customer service experience.
• Ability to conduct effective communication (telephone, e-mail).
• Basic knowledge in the area of ​​e-commerce.
• Ability to organize work.
• Willingness to learn and quickly absorb acquired knowledge.
• Determination in achieving the set goals.
• High personal culture.
• Readiness to work shifts (8.00 - 16.00 or 10.00 - 18.00) in the hybrid model (3 days from the office in Krakow).

As a Junior Technical Support Specialist, you will be responsible for supporting customers by operating an online store on the Shoper platform.

You will have contact and opportunity to learn many issues related to online stores, online store operation and broadly understood e-commerce, and marketing services, i.e. Google Ads, Google Analytics, Fb Ads, etc.

With us, you will improve your soft skills related to customer service and gain knowledge in the field of SEM, SEO, HTML, WordPress.

,[comprehensive customer service (including preparing offers, issuing invoices, conducting audits), building long-term relationships with current/new customers, conducting outgoing calls - examining customer needs, contacting potential customers, conducting incoming calls - ongoing support related to the operation and configuration of stores, technical assistance in the basic configuration of online stores on the Shoper platform, upselling of additional services to current customers such as: domains, SSL certificates, graphics, cooperation with other company departments]
Requirements:
Additionally: Sport subscription, Training budget, Private healthcare, Free coffee, Playroom, In-house training, Bike parking, No dress code, Modern office.< /ul>