Junior technical support specialist (Service desk) at INTERTOP in INTERTOP

Hello! We are INTERTOP Ukraine.  In the conditions of war, we continue to work and pay taxes to support the economy of Ukraine and help those in need. 

The fashion platform intertop.ua already has 140,000 products in the categories of clothing, shoes, accessories and cosmetics. We have been the leaders of Ukrainian fashion retail for 30 years and have more than 160 stores throughout the country. It is INTERTOP Ukraine that represents the most famous retail chains: INTERTOP, Ecco, Geox, Timberland, Skechers, Napapijri, Marc O'Polo, Emporio Armani, Armani Exchange, Emporio Armani7, The North Face, Vans and Kiko Milano. 

What are you like, our new colleague?

• Higher education (technical, information technologies);
• Understanding of the principles of Service Desk service, experience of working with requests in the ticket system;
• Experience working with contractors;
• Excellent PC knowledge, understanding of the principles of operation and setting of standard software and equipment;
• Good learning ability, desire to learn, attention to detail, ability to work in a team;
• Experience with systems will be a plus: Active Directory, Microsoft 365, Jira, Postman, any cash register software;
• English - at the level of reading technical documentation.

What will you work on?

• Remote user support (1st line of support) ;
• Routing applications between different working groups;
• Interaction with 2nd and 3rd lines of support (internal departments and contractors);
• Monitoring compliance with SLA by IT contractors, preparation of reports;
• Coordination of interaction between contractors and internal divisions;
• Maintaining a knowledge base;
• The work schedule is variable.

Why will you like INTERTOP Ukraine?

You will constantly learn: you will have the opportunity to attend INTERTOP Campus internal school, aimed at the development of IT and digital skills

You will always be in the topic:we regularly hold internal events where we share achievements and plans

You will save yourself unnecessary nerves: you will have a "white" salary, paid vacation and sick leave

You will work comfortably: you will have a flexible schedule, comfortable office (with light and communication) near the Lukyanivska metro station

You will keep up with trends: you will deal with legendary global brands and have cool corporate discounts at intertop.ua

Join the team of INTERTOP personalities!  Together we will do what we dreamed of and what we couldn't even dream of!

Contact : Ahadzhanian Marta: [email protected] p>