Junior Technical Support Specialist (night shift) in GeeksForLess

We’re looking for aSupport Agent tojoin our team onstable USA based project. Weprovide training and welcome newbies inIT. But some preparations will beneeded for passing technical task. Location - Ukraine onlyYou can choose from 2 shifts:1: Saturday, Sunday 20:30— 8:30 Monday, Tuesday 23:30— 8:302: Thursday, Friday 23:30— 8:30 Saturday, Sunday 20:30— 8:30(4 days working week. Weekdays are 12 hours, weekends are 8 hours)Project description: Delivering technical support for one ofthe biggest company clients, which provides hosting services for their end-users. Maintaining shared hosting platform, customer support isprovided for hosting related questions, e.g. email services, web and database concerns, DNS issues, in-house applications for hosting services (FTP, email, databases and DNS) management and in-house and custom built (cPanel, Plesk) control panels.Main Responsibilities:Respond tocustomers' request (inquick and efficient manner)Troubleshoot web and email issuesProvide support, following procedural documentation/templatesSet upemail accounts inMail Clients and deal with login/acсess issuesWork continuously onatask until completionProvide Tier1-2 support— include deep investigation, provide workaround tovarious problemsEscalate issues tothe Tier 2 team when necessary with all relevant and required informationDocument FAQs and training guides for internal use.Mandatory Requirements:Strong troubleshooting and critical thinking skills, the ability tothink logically.Astrong focus oncustomers' satisfactionUpper-intermediate English skillsAttention todetailsStrong ability toresearch, diagnose, troubleshoot and identify solutions toresolve system issuesWould beaplus:Knowledge ofTCP/IP, DNS and other networking concepts (HTTP and HTTPS)Basic understanding ofthe Windows environmentAnunderstanding ofIP protocols and DNSMost popular Linux commands/utilities