Junior Technical Support Specialist (L1) @ Power Media in Power Media

For our client, a consulting company providing IT services for leading European companies in the banking, insurance and energy industries - we are looking for a candidate for the position of Junior Technical Support Specialist (L1)

Place of work: Wrocław (hybrid)

Project description

Customer service in the financial industry based in Munich, Luxembourg and Switzerland. Providing IT support services remotely (mainly 1st level) and stationary at the client's premises by the team in Munich. Working in a Support Team: Team Lead, Specialist and Junior.

The company offers:

• Employment based on an employment contract
• Hybrid work form (once a week in the office in Wrocław)
• Training budget
• Relocation package
• Multisport card
• PZU group insurance
• Language classes (English, German)
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Requirements:

• Very good knowledge of English (minimum B2), work entirely in English.
• Willingness to work in shifts: 8:00-16:00 and 11:00-19:00 (currently on average 3 afternoon shifts a week)
• Communication, openness, independence

Welcome:

• Experience in a similar position
• Knowledge of Ms Office

For our client, a consulting company providing IT services for leading European companies in the banking, insurance and energy industries - we are looking for a candidate for the position of Junior Technical Support Specialist (L1)

Place of work: Wrocław (hybrid) )

Project description

Customer service in the financial industry based in Munich, Luxembourg and Switzerland. Providing IT support services remotely (mainly 1st level) and stationary at the client's premises by the team in Munich. Working in a Support Team: Team Lead, Specialist and Junior.

The company offers:

• Employment based on an employment contract
• Hybrid work form (once a week in the office in Wrocław)
• Training budget
• Relocation package
• Multisport card
• PZU group insurance
• Language classes (English, German)
li>

,[Customer service in the field of 1st line of support, serving foreign customers (telephone, ticket system), Receiving tickets, Setting ticket priorities and redirecting to 2nd and/or 3rd level support, Solving the most common, simple problems according to the instructions , Supplementing and expanding instructions (FAQ), Creating and tracking tickets in the system, Monitoring systems, Creating documentation, On-boarding and off-boarding of technical users (including management in Active Directory)]

< b> Requirements: MS Office
Additional: Training budget, Sport subscription.