Junior Technical Support Specialist (L1) in SpaceWhale

12 серпня 2024

Junior Technical Support Specialist (L1)

Київ, віддалено

Requirements:

• 1+ year of experience customer service in a help desk, service desk, technical support;

• Upper-Intermediate level of Spoken and written English is a must;

• Responsibility, initiative, self-organization, strive to learn;

• Experience providing remote support for client, server, and web-based applications;

• Excellent written and verbal communication skills;

• Ability to manage multiple tasks simultaneously while maintaining strict attention to details;

• Flexibility to occasional shifts, including night ones.

As a plus:

• Experience with CRM;

• Experience on a similar position preferably in Fintech direction;

• Excellent problem investigation and solving skills;

• Diploma, certificates, or other IT designations.

Responsibilities:

• Daily supporting internal customers all over the world, handling complaints;

• Assisting clients during integration with our systems;

• Providing appropriate solutions and alternatives within the time limits;

• Providing prompt and accurate feedback to customers;

• Collaborating with other teams to drive continuous improvement of internal and external processes;

• Stay current with system information, changes, and updates.

What we offer:

🙌Possibility to work full-time remotely;

🩺Medical insurance;

✨Opportunities for professional development and personal growth;

💡Competitive salary, reasonable and fair working conditions, flexible schedule;

💪Team of strong IT professionals working in a vibrant product environment;

⚡Centrally located office near metro station with a great view.

Join us! And be a part of the change with SpaceWhale 🚀