Junior Technical Support Specialist in GeeksForLess

We’re looking for a Support Agent to join our team on stable USA based project to night shift or evening shift. We provide training and welcome newbies in IT. But some preparations will be needed for passing technical task.You can choose from 2 shifts:1) Saturday, Sunday 20:30 — 8:30 Monday, Tuesday 23:30 — 8:302) Thursday, Friday 23:30 — 8:30 Saturday, Sunday 20:30 — 8:30(4 days working week. Weekdays are 12 hours, weekends are 8 hours)Project description: Delivering technical support for one of the biggest company clients, which provides hosting services for their end-users. Maintaining shared hosting platform, customer support is provided for hosting related questions, e.g. email services, web and database concerns, DNS issues, in-house applications for hosting services (FTP, email, databases and DNS) management and in-house and custom built (cPanel, Plesk) control panels.Main Responsibilities:Respond to customers' request (in quick and efficient manner)Troubleshoot web and email issuesProvide support, following procedural documentation/templatesSet up email accounts in Mail Clients and deal with login/acсess issuesWork continuously on a task until completionProvide Tier1−2 support — include deep investigation, provide workaround to various problemsEscalate issues to the Tier 2 team when necessary with all relevant and required informationDocument FAQs and training guides for internal use.Mandatory Requirements:Strong troubleshooting and critical thinking skills, the ability to think logically.A strong focus on customers' satisfactionUpper-intermediate English skillsAttention to detailsStrong ability to research, diagnose, troubleshoot and identify solutions to resolve system issuesWould be a plus:Knowledge of TCP/IP, DNS and other networking concepts (HTTP and HTTPS)Basic understanding of the Windows environmentAn understanding of IP protocols and DNSMost popular Linux commands/utilities