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Junior Technical Support Expert in SKELAR
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SKELAR
SKELAR is a venture builder that builds international IT companies according to the rules of the venture capital world. Together with our co-founders, we assemble strong teams to launch tech businesses and win in global markets.
Howly is a Q&A marketplace where people get quality one-on-one consultations from professionals in various fields 24/7.
Now we are looking for < span style="font-weight: 700; font-style: normal; text-decoration: none">Customer Support Specialist who will carry out the most responsible mission - to provide technical assistance to our users in the online chat and help them solve their problems.
—Communicate with customers about computers, gadgets, online services solve any technical problems in English. Examples of such requests are: "I forgot my Gmail password, how do I reset it?", "Cannot connect to the printer", "YouTube does not work on my TV";
—Process up to three customer chats at the same time.Follow all necessary instructions to provide quality services.
What skills are needed:
—Knowledge of English(spoken and written): Upper Intermediate (B2) or Advanced (C1);
—Basic knowledge of PC and understanding of modern systems and services.
Experience or education related to system administration;" text-decoration: none">
—Zendesk and Zendesk Chat. Knowing this software will greatly facilitate your life in the first days of work;
Minimum system requirements:
—Internet speed of 25 Mbps or greater;
— Download speed of 1 Mbps or greater;
—Upload speed of 6 Mbps or greater;
—At least 5 GB of RAM;
—Intel Core i5 or AMD Ryzen 5 Quad Core.
What we offer:
—Remote work format. You can work from anywhere in Ukraine and the world;
—20 days of paid vacation per year;
—Unlimited days of sick leave based on a doctor's certificate;
—Medical insurance, corporate doctor;
—Flexible schedule, where 3 working days and 2 days off< span style="font-weight: 400; font-style: normal; text-decoration: none">: Morning 07:00 - 16:00, Evening 16:00 - 00:00., Night 00:00 - 07: 00.
Guaranteed breaks of 1 hour each shift.
Bonus for additional changes;
—Competitive monetary compensation;
—Career opportunities to develop your professional skills.
And sure, you'll have the opportunity to join a fantastic community of real builders who have already launched more than one business. Most of Howly's employees are professionals with really impressive experience and cool expertise, who are happy to share their knowledge with you. and experience.
You should definitely send us your CV right now if:
—You already have experience working in English-language technical support;
—You love technology and are well versed in popular software, online services and various operating systems;
—You know how to organize your time and can work effectively remotely;
Therefore, if all of the above appeals to you and you want to join the team of cool specialists in the Ukrainian product, we look forward to hearing from you.dguk.
