Junior Technical Support Engineer in GeeksForLess

We’re looking for a chat Support Agent to join our team on stable USA based project to main shift. We provide training and welcome newbies in IT. But some preparations will be needed for passing technical task.

15:00 - 23:30 Kyiv time

Project description: Delivering technical support for one of the biggest company clients, which provides hosting services for their end-users. Maintaining shared hosting platform, customer support is provided for hosting related questions, e.g. email services, web and database concerns, DNS issues, in-house applications for hosting services (FTP, email, databases and DNS) management and in-house and custom built (cPanel, Plesk) control panels.

Main Responsibilities:

Respond to customers' request (in quick and efficient manner)

Troubleshoot web and email issues

Provide support, following procedural documentation/templates

Set up email accounts in Mail Clients and deal with login/acсess issues

Work continuously on a task until completion

Provide Tier1-2 support — include deep investigation, provide workaround to various problems

Escalate issues to the Tier 2 team when necessary with all relevant and required information

Document FAQs and training guides for internal use.

Mandatory Requirements:

Strong troubleshooting and critical thinking skills, the ability to think logically.

A strong focus on customers' satisfaction

Upper-intermediate English skills

Attention to details

Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues

Would be a plus:

Knowledge of TCP/IP, DNS and other networking concepts (HTTP and HTTPS)

Basic understanding of the Windows environment

An understanding of IP protocols and DNS

Most popular Linux commands/utilities