Junior Technical Support (chats only) in SKELAR

Junior Technical Support (chats only)

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SKELAR is a venture builder that builds international IT companies by the rules of the venture capital world. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets.

Howly is a Q&A marketplace where people get quality one-on-one online advice from professionals in various industries 24/7.

Responsibilities:

- Communicate with clients about computers, gadgets, online services and help them solve any technical problems in English. Examples of such requests are: "I forgot my Gmail password, how do I reset it?", "Cannot connect to the printer", "YouTube does not work on my TV";
—Process up to three customer chats simultaneously.
—Follow all necessary guidelines to provide quality service.

What skills are required:

— Knowledge of the English language (written): Upper Intermediate (B2);
- Basic PC skills and understanding of modern systems and services at the user level.

Will be a plus:

— Experience working in customer support or billing support teams;
— Work experience or education related to system administration;
—Zendesk and Zendesk Chat. Knowing this software will greatly facilitate your life in the first days of work;

What we offer:

- Remote work format. You can work from anywhere in Ukraine and the world;
—20 days of paid vacation per year;
— An unlimited number of days of sick leave based on a doctor's certificate;
— Medical insurance, corporate doctor;
- Flexible schedule with 3 working days and 2 weekends: Morning 07:00 - 16:00, Evening 16:00 - 00:00, Night 00:00 - 07:00.
- Guaranteed breaks of 1 hour per shift.
- Bonuses for additional changes;

—Competitive monetary compensation;
—Career opportunities to develop your professional skills.

And of course, you will have the opportunity to join a fantastic community team of real builders who have already launched more than one business. Most of Howly's staff are professionals with truly impressive experience and cool expertise who are happy to share their knowledge and expertise with you.

You should definitely send us your CV right now if:

- You already have experience working in English-speaking technical support;
- You love technology and are well versed in popular software, online services and various operating systems;
— You know how to organize your time and can work effectively remotely;

Therefore, if everything above appeals to you and you aspireto join the team of cool specialists in the Ukrainian product, we are waiting for your feedback.