Junior Technical Support (chats only) in SKELAR

SKELAR is a venture builder that builds international IT companies according to the rules of the venture capital world. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets.

Howly is a Q&A marketplace that helps people get quality individual online consultations from professionals in various fields 24/7.

We are currently looking for a Customer Support Specialist who will perform the most responsible mission of providing technical support to our users via online chat and helping them solve their problems.< /p>

Responsibilities:

— Communicate with clients about computers, gadgets, online services and help them solve any technical problems in English. Examples of such requests are: "I forgot my Gmail password, how do I reset it?", "Cannot connect to the printer", "YouTube does not work on my TV";
- Process up to three chats with clients at the same time .
—Follow all necessary instructions to provide quality services.

What skills are required:

—Knowledge of the English language (written): Upper Intermediate (B2);
- Basic PC skills and understanding of modern systems and services at the user level.

Will be a plus:

—Experience working in customer support or billing support teams;
—Experience or education related to system administration;
—Zendesk and Zendesk Chat. Knowing this software will greatly facilitate your life in the first days of work;

Minimum system requirements:

— Internet speed of 25 Mbps or greater;
—Download speed of 1 Mbps or greater;
—Upload speed of 6 Mbps or greater;
—At least 5 GB of RAM;
—Intel Core i5 or AMD Ryzen 5 Quad Core .

What we offer:

- Remote work format. You can work from anywhere in Ukraine and the world;
—20 days of paid vacation per year;
—Unlimited days of sick leave with a doctor's certificate;
—Medical insurance, corporate doctor;
br/>- Flexible schedule with 3 working days and 2 weekends: Morning 07:00 - 16:00, Evening 16:00 - 00:00, Night 00:00 - 07:00.
- Guaranteed breaks lasting 1 hour each shift.
— Bonuses for additional shifts;

— Competitive monetary compensation;
— Career opportunities to develop your professional skills.

You should definitely send us your CV right now if:

- You already have work experience in English-speaking technical support;
- You love technology and are well versed in popular software, online services and various operating systems;
- You know how to organize your time and can effectively work remotely;

Therefore,if all of the above appeals to you and you want to join the team of cool specialists in the Ukrainian product, we are waiting for your feedback.