Junior Technical Support in SKELAR

SKELAR is a venture builder that builds international IT companies according to the rules of the world of venture investments. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets. Howly is a Q&A marketplace where people get quality one-on-one online advice from professionals in various industries 24/7. We are currently looking for Junior Customer Support Specialist, who will carry out the most responsible mission - to provide technical assistance to our users in online chat and help them solve their problems. Duties: - Communicate with customers about computers, gadgets, online services and help them solve any technical problems in English. Examples of such requests are: "I forgot my Gmail password, how do I reset it?", "Cannot connect to the printer", "YouTube does not work on my TV";— Process up to three chats with customers simultaneously.— Comply with all necessary instructions to provide quality services. What skills are needed: — Knowledge of the English language (spoken and written): Upper Intermediate (B2) or Advanced (C1); — Basic PC skills and understanding of the operation of modern systems and services at the user level. It will be a plus: — Work experience in customer support teams; — Work experience or education related to system administration; — Zendesk and Zendesk Chat. Knowing this software will greatly facilitate your life in the first days of work; What we offer: - Remote work format. You can work from anywhere in Ukraine and the world;— 20 days of paid vacation per year;— Unlimited days of sick leave with a doctor's certificate;— Medical insurance, corporate doctor;— Flexible schedule, where 3 working days and 2 days off: Morning 07:00 - 16:00, Evening 16:00 - 00:00., Night 00:00 - 07:00.— Guaranteed breaks lasting 1 hour each shift.— Bonuses for additional shifts;— Competitive cash compensation;— Career opportunities to develop your professional skills. And of course, you will have the opportunity to join a fantastic community team of real builders who have already launched more than one business. Most of the Howly employees are specialists with really impressive experience and cool expertise, who will be happy to share their knowledge and experience with you. You should definitely send us your CV right now if:- You already have experience working in English-speaking technical support;- You love technologies and are well versed in popular software, online services, and various operating systems;— You know how to organize your time and can effectively work remotely; Therefore, if all of the above appeals to you and you aspire to join a team of cool specialists in the Ukrainian product, we are waiting for you your review👇