The "Skarbnytsia" group of companies is the first network of pawnshops, which was founded in 1992 on the financial services market, and provides loans secured by property. More than 400 branches in 97 cities of Ukraine, but this is not the limit for our ambitions. We invite you to our big team, and why? - look at the description!Purpose of the positionSupport and maintenance of the IT infrastructure, prompt resolution of incidents and technical support for users, as well as assistance to senior
The "Skarbnytsia" group of companies is the first network of pawnshops, which was founded in 1992 on the financial services market, and provides loans secured by property. More than 400 branches in 97 cities of Ukraine, but this is not the limit for our ambitions.
We invite you to our big team, and why? - look at the description!
Purpose of the position
Support and maintenance of the IT infrastructure, prompt resolution of incidents and technical support for users, as well as assistance to senior specialists in performing administrative tasks.
Responsibilities
- Accepting and resolving requests from users (Help Desk).
- Installation, configuration and updating of operating systems and standard office software.
- Maintenance of computer and office equipment (PCs, laptops, printers, scanners).
- Monitoring the performance of network equipment and communication channels under the supervision of a senior engineer.
- Participation in the support of Windows-based server infrastructure Server
Mandatory requirements
- Work experience: Experience in IT support or administration from 1 year.
- Operating systems: Solid knowledge and experience with Windows 10/11 (installation, configuration, diagnostics) at the advanced user level.
- Network basics: Understanding the basics of TCP/IP, knowledge of DNS and DHCP principles.
- Equipment maintenance: Basic skills in diagnosing and troubleshooting computer equipment (hardware).
- User support: Ability to communicate competently and politely with users.
Personal qualities
- High ability to training and desire to develop in the field of system administration.
- Responsibility, punctuality and stress resistance.
- Ability to work in multitasking mode and prioritize tasks.