Junior Support Analyst @ GFT Poland in GFT Poland

Why join GFT?

You will work with and learn from top IT experts. You will join a crew of experienced engineers: 60% of our employees are senior level.

You will work in a stable company (32 years on the market) in demanding and challenging projects for the biggest financial institutions in the world.

We offer you:

• Working in a highly experienced and dedicated team
• Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.)
• Permanent or B2B contract
• On-line training and certifications fit for career path
• Free on-line foreign languages lessons
• Regular social events
• Access to e-learning platform
• Ergonomic and functional working space with 2 monitors (you can also borrow monitors for your home office)
• Online recruitment process
• Hybrid work

• Min. 1 year of experience in Application Support, QA or Business analyses or related role
• University background oriented to financial/business or equivalent in experience​
• Basic knowledge in SQL / Python ​
• Knowledge of Excel at a medium user level
• English (at least B2+), Spanish nice to have​
• Strong teamwork and communication skills
• Troubleshooting skills and attention to details​
• Ability to complete duties under minimal supervision
• Aptitude for understanding global business consideration when implementing new business systems​
• Ability to work with business users from various geographical location
• Willingness to work in flexible schedule to give support from 7 to 15h, or 9 to 17h or 13 to 21h and readiness for on-call duty availability

Why join GFT?

You will work with and learn from top IT experts. You will join a crew of experienced engineers: 60% of our employees are senior level.

You will work in a stable company (32 years on the market) in demanding and challenging projects for the biggest financial institutions in the world.

We offer you:

• Working in a highly experienced and dedicated team
• Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.)
• Permanent or B2B contract
• On-line training and certifications fit for career path
• Free on-line foreign languages lessons
• Regular social events
• Access to e-learning platform
• Ergonomic and functional working space with 2 monitors (you can also borrow monitors for your home office)
• Online recruitment process
• Hybrid work
,[Basic application support , Monitoring system performance , Assisting in troubleshooting issues under supervision , You will be part of a Production Support Team , L1-L2 support for incidents, problems and service request , Collaborating with cross-functional teams (L3), such as developers or product managers, to escalate and resolve complex issues , Working on ticket resolution within SLA assigned to 2nd line - identifying, troubleshooting, and resolving technical issues faced by operators or their clients, Working with various teams (including 3rd party) to resolve incidents and implement changes , Investigating and understanding impact of work product and potential risks , Documenting your solutions in the tools like: JIRA, Confluence, ALM, Analysing and proposing solution to business/system problems ]
Requirements: English
Additionally: Home office, Knowledge sharing, Life insurance, Sport subscription, Training budget, Private healthcare, International projects.