Junior specialist in social and legal protection (case management) in Danish Refugee Council / Danska Rada u spravah bizhenciv v Ukrayini

The Danish Refugee Council (DRC) is the leading agency for protection, advocacy and the promotion of long-term solutions for displaced populations.

DRB is currently looking for a juniorsocial and legal protection specialistfor his activity in Kharkiv

The employee holding this position is under the direct supervision of the head of the social and legal protection project team.

General purpose of the role:

Under the supervision of a Lead Social Protection Specialist, the Social Protection Assistant will provide case management services to vulnerable individuals. Case management is a structured form of support that aims to provide emotional support to vulnerable individuals , who need help and support in getting access to services and information.He/she will work closely with communities, non-governmental organizations (NGOs) and government institutions to provide services and exchange information about available services.The successful candidate will work in the DRB office in Kharkiv and will take part in trips in the Kharkiv region.

Your main duties and responsibilities will be:

Under the supervision of a leading specialist in social and legal protection, the social and legal protection assistant will carry out the following:

• Provide case management services to vulnerable individuals, including conducting client needs assessments, developing action plans, sharing information and referrals to other service providers, and following up with the client.
< li>Complete and ensure safe storage of documents required for case management, including referral form and consent form.
• Refer clients to other service providers, including medical, legal, shelter, and support clients as needed in advocating their needs to other services.
• Accompany the client to facilitate their access to services when necessary.
• Participate in meetings with representatives of other services when necessary.< /li>
• Provide monetary or in-kind assistance to vulnerable persons to reduce theirrisks in the field of protection.
• Carry out service mapping to determine available services in the community. Establish and maintain relationships with relevant government and non-government service providers to support safe diversion.
• Conduct outreach activities with stakeholders to share information about case management services provided by DRB and other topics, related to social and legal protection information.
• Coordinate work with other DRB departments to facilitate referral and information sharing.
• Any other duties that may be appointed by the head of the department of social and legal protection and/or the manager of social and legal protection, relevant to the achievement of the goals of social and legal protection.

About you:

To be successful on this position, we expect you to have excellent communication skills and at least 1 year of experience working with vulnerable people. In addition, we also expect:

• Excellent organizational and time management skills, ability to prioritize tasks and handle multiple responsibilities languages.
• High level of personal integrity and understanding of confidentiality and ethics.
• Experience with Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems.
• Knowledge of the Ukrainian language is mandatory.
• Knowledge of the English language is desirable, but optional.

All positions in the DRB require employees to possess the basic competencies of the DRB:

• Strive for excellence: Focus on achieving results while ensuring the efficiency of processes.
• Collaboration: Engaging relevant parties and encouraging them to provide feedback.
• Initiative: Personal control situation and taking initiative, with a simultaneous desire to innovate.
• Communication: Ability to listen and speak effectively and honestly.
• Integrity: Adhering to and promoting the highest standards of ethical and professional conduct in relation to DRB's values ​​and Code of Conduct, including protection against sexual exploitation, violence and harassment.

We offer:

• Contract duration: permanent contract after successfully completing a three-month trial period
• Band: I
• Location: Kharkiv
• Start date: As soon as possible
• Salary and conditions will be in accordance with the Terms of Employmentnational staff of the Danish Refugee Council.

Resume submission process: This position is open to domestic candidates only. All applicants must send a cover letter and an updated CV (no more than four pages) in English.

Applications sent by email will not be considered.

Candidates without experience working with vulnerable groups or in case management but interested in this area are welcome to apply as on-the-job training will be provided.

Application deadline: September 02 2024 >

Please note that DRB reserves the right to select a candidate for closing date if a suitable candidate is found and applications may close earlier.