Junior Project Manager / Manager of technical support in Great Pro

We are Great Pro, a digital agency with solid (13+ years) experience in web development and digital marketing. Among our clients are Coca-Cola, Nestle, Loreal, BAT, Abbott, Lactalis. 

1. Responses to user requests:

• Providing technical support to users (via Telegram, Viber, email and phone).
• Quick response to requests and questions that arise when working with the educational platform.
• Ensuring a high level of user satisfaction by effectively solving their problems.

2. Helping users when working with the platform:

• Advising users about the functionality and capabilities of the platform.
• Providing instructions on using various platform tools.
• Solving technical problems related to registration, access to the platform, access to courses and other issues.

3. Checking user data for relevance:

• Checking and updating information about users on the platform.
• Interacting with users to clarify and correct their data if necessary.< /li>
• Ensuring privacy and security of user data.

4. Help with registration and login to the platform:

• Advising new users on registration and setting up an account.
• Solving technical problems related to login to the platform .
• Providing support in restoring access to the account in case of forgotten password or other problems.

5. Other tasks:

• Collaborate with the development team to resolve complex technical issues.
• Monitor and report on frequent technical issues to improve platform functionality.
• Making proposals for improving user support processes and the ease of working with the platform.
• Monthly reporting on the results of appeals for further analysis.

Requirements:

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• Experience in technical support or customer service.
• Ability to quickly find solutions to various technical problems.
• Excellent communication skills and ability work with different types of users.
• Knowledge of educational platforms and tools for distance learning will be an advantage.
• Knowledge of the English language (will be an advantage).