Junior Product Support Specialist in Swivl

Requirements descriptionWho are welooking for? 👋 AJunior Product Support Specialist tojoin our growing team inPoland, interested insupporting our customers through initial onboarding and troubleshooting inour hardware and software solution. Your job will betowork closely with the Customer Success and Development Teams toensure that customers are equipped with the knowledge and training tobesuccessful and are satisfied with Swivl’s product. You will become anexpert inour tools, cheerfully answer customer questions and provide technical assistance with clarity, thoroughness and with astrong attention todetail. What are welooking for:English language proficiency, upper-intermediate level ofverbal and e-mail communication (B2level);Availability towork remotely inshifts between 4PM to1AM (GMT+1) Time; 🌃Superb and polite written and verbal communication skills;Excellent team player skills and ability towork independently where necessary;Interest inwork with innovative technologies; ⚙️Persistent and meticulous todrive our customers toward success with our products;Stress resistant with ability towork under pressure, responsible and able tomultitask;Flexible, customer-oriented and passionate about helping others.Nice tohave:Experience with Zendesk orsimilar help-desk software;Tech savvy with aknack for learning new tools/apps onthe fly.Offer descriptionWho arewe? 👋 Swivl isaworldwide leader invideo observation technology, currently inmore than 50,000 schools across the globe. The company helps tocreate aculture ofsupport ineducation and focuses onSaaS, Video, Education, and Robotics. Swivl produces arange ofproducts and services for video recording, remote learning, professional development, they also actively support peer technology, voice based learning and coaching with Synth. Inthe last 10years company grew exponentially and now has offices in3countries— inMenlo ParkCA (US), Warsaw (Poland) and Kyiv (Ukraine). There are around 80employees inEurope (Project and Product Managers, QAs, Designers, developers, Devops, Product Experts, etc.) and about 120 employees overall. What can weoffer you 💡 :Working with ahighly professional team who has alarge experience;Flexible management;Continuous professional development (personal experienced mentor, free internal and external professional training); 🤝Communication with native speakers;Good compensation package: gym, English courses, training budget, paid vacation 🌴 and sick leave;Presents for different holidays;Team parties and corporate events.Your responsibilitiesAssist new and existing customers with technical support via phone, chat, and email; verify via testing and trying toreproduce the issues they may beexperiencing;Partner with the team insharing best practices and looking for best solutions;Maintain customer knowledge base;Maintain internal procedures up-to date;Act asproactive user ofour own products;Provide training and onboarding ofour hardware and software tonew customers upon request;Assist increating custom training materials for new customers upon request.Recruitment Process ➡️:The recruitment process contains 3stages: HRInterview;Interview with ateam;Final interview.