Junior/Middle Support Product Manager in Growe

July 24, 2024

Junior/Middle Support Product Manager

Abroad

At Growe, we are confident in the iGaming and entertainment industry, connecting brands around the world and by gathering expertise from different markets.

We are focused on developing and implementing advanced technology platforms and payment solutions, facilitating expansion and sustainable asset growth. From launching new iGaming brands in Asia, Africa and Latin America to providing exclusive conditions to our team players and extraordinary chances to win, we unlock potential and capitalize on opportunities.

We form a talented team, thanks to which we remain in the leading positions in the field of technological and marketing achievements, constantly overcoming new horizons.

There are no limits to ambition at Growe! We are boldly breaking stereotypes on our way to unprecedented success in an ever-changing industry.

Are you ready to grow with us?

Growe is waiting for those who strive:

• Analyze customer data and conduct market research to identify weaknesses and areas for improvement;
• Collaborate with cross-functional teams to identify and prioritize customer support tools and processes;
• Monitor and improve support initiatives by creating documentation for agents and users;
• Use data to identify trends and opportunities, make data-driven decisions for improvement;
• Stay abreast of industry trends and proactively seek feedback to continuously improve the customer support experience.

We need your professional experience:

• +2 years of proven work experience in customer support or in management positions;
• Product management experience would be an advantage, preferably in a customer support or SaaS area;
• Experience in marketing research and collecting customer feedback;
• Ability to create clear and concise documentation;
• Knowledge of customer support tools and technologies will be a plus.

We value:

• Problem solving skills;
• Adaptability;
• Time management skills;
• Excellent communication and collaboration skills to work effectively with cross-functional teams;
• Strong analytical skills with the ability to interpret data and make decisions based on data;
• Proactive approach with a passion for continuous improvement.

We are looking for those who share our core values:

• GROWE TOGETHER: Our team is our core value. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with Growe's success strategy;
• BE READY FOR CHANGE: We perceive challenges as opportunities for growth and evolution. We adapt today to win tomorrow.

What do we offer?

• Tax coverage;
• Health insurance and financial assistance;
• Benefit Cafeteria (gym compensation / stomatology/psychologist, etc.);
• 100% paid sick leave;
• Paid leave;
• Annual salary review (based on results);
• Bonus system based on OKR;
• Individual annual budget for education, with the possibility of attending paid conferences, trainings, English language lessons, master classes, etc.;
• Personal development plan;
• Corporate and team buildings;
• Free lunches in the office.

English version:

Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

We focus on developing and implementing cutting-edge technology platforms and payment solutions, propelling assets' expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional opportunities to our team players and an extraordinary chance to succeed.

We create a talented team, enabling us to maintain leading positions in technological and marketing achievements, constantly overcoming new horizons.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Analyze customer data and conduct market research to identify pain points and improvement areas;
• Collaborate with cross-functional teams to define and prioritize customer support tools and processes;
• Monitor and enhance support initiatives, creating documentation for agents and users;
• Use data to identify trends and opportunities, making data-driven decisions for improvements;
• Stay updated with industry trends and proactively seek feedback to continuously improve the customer support experience.

We need your professional experience:

• +2 years of proven experience in customer support or supervision positions;
• Product management experience will be considered an advantage, preferably in a customer support or SaaS environment;
• Experience with market research and customer feedback collection methods;
• Ability to create clear and concise documentation;
• Familiarity with customer support tools and technologies is a plus.

We appreciate if you have those personal characteristics:

• Problem-solving skills;
• Adaptability;
• Time management skills;
• Excellent communication and collaboration skills to work effectively with cross-functional teams;
• Strong analytical skills with the ability to interpret data and make data-driven decisions;
• Proactive mindset with a passion for continuous improvement.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Tax coverage;
• Medical insurance & financial aid;
• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);
• 100 % paid sick leaves;
• Paid vacation;
• Annual salary review (based on performance);
• OKR-based bonus system;
• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;
• Personal development plan;
• Corporate events and team-building activities;
• Free lunches at the office.