Junior/Middle Customer Support Representative with English in airSlate

Direct message the member who posted the job from airSlate Anna Grabowska - Stróżyk Anna Grabowska - Stróżyk IT Recruiter w airSlate airSlate welcomes talented professionals to join our team as Customer Support Representative in our Wroclaw office or remotely in Poland More than 100 million users trust airSlate' suite of products to automate routine document tasks with full control over their processes and their data. As a member of airSlate's pdfFiller Support Team, you'll be part of the next chapter of growth as our brand expands and we bring new products to market. We're looking for a customer service driven IT Support Specialist that is passionate about finding solutions to difficult problems. You will work alongside other Support Specialists and report to the Support Manager. You must be efficient, detail-oriented and great at prioritization. To be successful in this role, you should also be a great communicator as you will be the first line of defense for our users' needs. Your typical day will start with US prime time and will be filled with monitoring a ticket/chats/calls queue, ensuring we're hitting key metrics, and establishing our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Required skills: Experience 1+ years on a Support Specialist position in IT company; Customer service skills and passion for helping others; Fluent English, excellent grammar and writing skills; Fluent Ukrainian language; Excellent communications skills; Technical background is a plus; Flexibility in work hours to accommodate the US market. Will be a plus: Knowledge of MySQL or other relational DB; Experience with bug tracking systems (i.e. Jira); BA degree in Computer Science or Software Engineering; Tasks and responsibilities: Resolving all types of support issues received via ticketing system, chat or phone; Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner; Support customers by providing helpful information, answering questions, and responding to complaints; Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features; Manage large amounts of incoming inquiries; Identify and assess customers' needs to achieve satisfaction; Build sustainable relationships of trust through open and interactive communication; Meet personal/team targets; Follow communication procedures, guidelines and policies; Go the extra mile to engage customers. What we offer: Flexible work environment We have embraced flexibility in the workspace. You can choose to work from the office, remotely, or hybrid.Opportunities for growth are part of our cultureWe continuously improve and welcome people who love learning. For every team member, we cover professional development courses, conferences, literature, and English classes with native speakers so you can improve your skills or learn something new.We care about your healthHealth is important, and it encompasses much more than just regular checkups at the doctor. Aside from covering 100% of your health insurance, we offer an in-office gym and massages, free lunches, and many healthy snacks to keep you going throughout the day.Benefits and compensation.In addition to a competitive base salary, we reward our team members’ performance with monthly bonuses to recognize achievements, time, and effort.You are not just an employee, you are part of the businessAt airSlate, all team members are integral to our success. We issue stock options that grant ownership in the company so team members can benefit from its growth.Open communication with top managementAt airSlate, we encourage every employee to share their thoughts, ideas, or concerns with our management team. If you wish, you can talk to our CEO, anyone from our leadership team, or any other team leads at any time.airSlate Junior Club We love our extended families! All team members with children get access to kid’s club events that include cooking classes, creative activities, and educational online games.airSlate Care for UkraineAs a company with many team members in Ukraine, our first priority was to provide financial and logistical assistance to our team members and their families to ensure that they are safe.Now, helping Ukraine has become an initiative of the airSlate charity program. We match donations made by our team members, provide humanitarian aid to thousands suffering from the war, deliver food packages and meals to older adults, and help animal shelters. We continue to work towards bringing peace back to Ukraine. Show more Show less Посадовий рівень Помічник Тип зайнятості Повний робочий день Посадові обов’язки Служба підтримки Галузі Розробка програмного забезпечення