Junior Customer Support Specialist (Remote, English) in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with the co-founders, we are gathering strong teams to launch product IT businesses and win in global markets. Currently, we need a Customer Support Agent in one of our portfolio companies, who can not only support the level of customer service, but also improve it. What are the challenges are waiting for you in the role of Customer Support Agent:— processing incoming calls to the customer support service through calls (Freshdesk);— outgoing calls to clarify information or inform the client about his profile or payments;— processing requests through chat if necessary (the telephone line is a priority for this position);— participation in the development of scripts and proposals for improving work processes;— maintaining the refund rate at an appropriate level;— submitting bug reports upon their independent detection or after receiving a request from clients. What is important to us:— 1+ years work experience in customer/technical support or sales to the English-speaking market in telephone mode;— English language proficiency level B2 and higher;— comfortable conditions for remote work are available (stable Internet connection, absence of extraneous noise in the room and availability of a working computer computer);— client orientation, openness, desire to help and solve client problems;— high level of stress resistance. Conditions / What we offer:— the opportunity to work from anywhere in the world;— work in a strong team, thanks to which you will definitely get new knowledge and skills;— work schedule 2/2, 8-hour working day; working hours 22:00-6:00— constant support of your Team Lead;— the prospect of growing to Shift Lead/QС Agent/Customer Support Team Lead. SKELAR is an environment for self-realization of people who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale. We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine Click Apply to Position and join the team!