Junior Customer Support Specialist in GeeksForLess

The department provides web hosting technical support for English-speaking customers via calls, and ticketing systems.Working Schedule: 15:30 - 00:00 Monday-FridayMandatory Requirements:basic knowledge of hosting and e-mail services;good interpersonal, analytical and problem-solving skills;good written and spoken English;Main Responsibilities:provide excellent support to customers via phone calls;create and process support tickets;Investigate, resolve and conduct in-depth troubleshooting of hardware, software, VoIP phone-based applications and other issues using available resources over the phone and email;Ability to work independently via ServiceNow ticket queue or on the phone with customers in resolving end-user telephony-related issues;Ability to interact with internal employees and collaborate with onshore Telephony peers.