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Junior Customer Support Specialist in GeeksForLess Inc.
Posted more than 30 days ago
2 views
GeeksForLess Inc.
450 - 600$
Without experience
Junior Customer Support Specialist віддалено The department provides web hosting technical support for English-speaking customers via calls, and ticketing systems. Working Schedule: 15:30— 00:00 Monday-Friday Mandatory Requirements: basic knowledge ofhosting and e-mail services; good interpersonal, analytical and problem-solving skills; good written and spoken English; Main Responsibilities: provide excellent support tocustomers via phone calls; create and process support tickets; Inv
Junior Customer Support Specialist віддалено The department provides web hosting technical support for English-speaking customers via calls, and ticketing systems. Working Schedule: 15:30— 00:00 Monday-Friday Mandatory Requirements: basic knowledge ofhosting and e-mail services; good interpersonal, analytical and problem-solving skills; good written and spoken English; Main Responsibilities: provide excellent support tocustomers via phone calls; create and process support tickets; Investigate, resolve and conduct in-depth troubleshooting ofhardware, software, VoIP phone-based applications and other issues using available resources over the phone and email; Ability towork independently via ServiceNow ticket queue oronthe phone with customers inresolving end-user telephony-related issues; Ability tointeract with internal employees and collaborate with onshore Telephony peers.
