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Junior Customer Support Representative in GeeksForLess Inc.
Posted more than 30 days ago
1 view
GeeksForLess Inc.
Without experience
Full-time work
The department provides web hosting technical support for English-speaking customers via calls, and ticketing systems.Woking Schedule: 15:30 — 00:00, Mon-FrRequirements:basic knowledge of hosting and e-mail services;good interpersonal, analytical and problem-solving skills;Written and spoken English B2 and upperResponsibilities:provide excellent support to customers via phone calls;create and process support ticketsInvestigate, resolve and conduct in-depth troubleshooting of hardware, software,
The department provides web hosting technical support for English-speaking customers via calls, and ticketing systems.Woking Schedule: 15:30 — 00:00, Mon-FrRequirements:basic knowledge of hosting and e-mail services;good interpersonal, analytical and problem-solving skills;Written and spoken English B2 and upperResponsibilities:provide excellent support to customers via phone calls;create and process support ticketsInvestigate, resolve and conduct in-depth troubleshooting of hardware, software, VoIP phone-based applications and other issues using available resources over the phone and email;Ability to work independently via ServiceNow ticket queue or on the phone with customers in resolving end-user telephony-related issues.Ability to interact with internal employees and collaborate with onshore Telephony peers.
Without experience
Full-time work