Junior Customer Support & Billing Manager in Kiss My Apps

13 серпня 2024

Junior Customer Support & Billing Manager

віддалено

We’re looking for a  Junior Customer Support & Billing Manager to join the Kiss My Apps team to enhance our customer interactions and streamline our billing processes. With increasing customer engagement, you’ll have the opportunity to make a direct impact by optimizing our systems and contributing to a seamless user experience. This role allows you to develop your skills while actively shaping the way we support and serve our clients.

Kiss My Apps is a startup studio that specializes in developing mobile-first products.
Over the last year, the total MRR of Kiss My Apps products has grown 5 times, now our products attract up to 1.5M new users per month, and the total audience is already more than 30M users.
Our portfolio includes 30+ web and mobile products of various categories: Astrology, Utilities, Lifestyle, Health & Fitness, and others.

Hard skills required for the position:

🔷Upper-Intermediate (B2) English level and above.
🔷CRM systems knowledge (e.g.: Zendesk, Freshdesk, etc.).
🔷Basic understanding of billing processes and payment systems.
🔷Result-oriented and striving for self-improvement.
🔷Multitasking and a willingness to learn.

Nice to have:

🔷At least 6 months of experience in customer support/billing will be  an advantage.

Job responsibilities include:

🔷Respond to customer inquiries via email or chat. React to reviews (Google Play, App Store).
🔷Process and manage customer refund and cancelation requests according to company policies.
🔷React to chargeback alerts, and participate in the chargeback disputing process.
🔷Recognize when issues need to be escalated to senior team members or other departments for resolution.
🔷Assist in implementing new processes or tools to improve customer service and billing efficiency.

We offer the following benefits:

🔹 Salary based on the results of the interview.
🔹 Flexible schedule.
🔹 Ability to work completely remotely.
🔹 Paid vacation, sick leave.
🔹 Participation in conferences and seminars organized by Netpeak Group.
🔹 Compensation of 50% of the cost of participation in external educational events.
🔹 Compensation of 50% of the cost of English language courses.
🔹 50% coverage of medical insurance, as well as 50% of the costs of psychotherapy, dental care, and sports.
🔹 Individual and group work with a corporate psychologist.
🔹 Corporate events and entertainment, both at the level of the entire Netpeak Group and more locally, at the level of Kiss My Apps. We will resume these traditions as soon as it is possible and safe for everyone.
🔹 We provide convenient equipment regardless of the work format.

Kiss My Apps is part of the Netpeak Group. Currently, about 20% of the Netpeak Group team is involved in various initiatives to counter russian propaganda. Some of the Netpeak Group principles are working with the Ministry of Digital Transformation of Ukraine and the cyber police. There are several volunteer projects in which we participate: content creation, advertising on social networks, promotion of Ukrainian products, and humanitarian aid. The NGO “Moye Misto” — which is part of the Netpeak Group — together with volunteers, is currently engaged in maintaining animal shelters, as well as purchasing necessary items for some units of the Armed Forces.