Junior Customer Support in Spendbase

Spendbase is the one-stop shop for optimizing your spending on cloud and software subscriptions.From vendor negotiations to SaaS operations, our philosophy is plain and simple: maximize the return on the software you already own. Get the best software deals, increase adoption of your current stack, take control of your renewals, and more.Our team needs a Junior Customer Support for our Vendor department who has a startup personality and is flexible, proactive, and creative. We will grow fast together :) Are you our perfect match?🤝 Office format of work for talents from Lviv and KyivRequired Skills: Excellent verbal and written communication skillsProactive, innovative, and highly organized to connect and work with various stakeholdersCuriosity with a willingness to learn and grow with the companyExperience with CRM, Task management software, and spreadsheetsExperience in prioritizing, making decisions, and performing effectively in high-pressure situationsUpper-intermediate English is a must, we are happy if you are Advanced or Fluent instead :)It will be a plus:Understanding of high-level software-related conceptsKnowledge of the latest software development processesCourses in B2B Sales, QA, PM, BA, or Software EngineeringResponsibilities:Understand and articulate key industry and product best practiceBecome an expert in Product and educate customers on the benefits of our productsWork closely with tech productsMonitor vendor performance and communicate with vendors to ensure they are meeting expectationsNegotiate vendor contracts and ensure compliance with terms and conditions.Collect data and monitor metrics to improve current processesCoordinate with the sales team and other departments to produce effective strategiesBreak and improve the process when it is necessary, and simply be your best self! ;)We offer:Competitive compensation with regular reviews of work results and revision of remuneration based on achieved results.Flexible schedule, with options for remote or hybrid work from Kyiv, Lviv, or coverage of coworking space in your city.Free lunches, unlimited fruit, and snacks are available in the offices in Kyiv/Lviv.Paid vacation and sick leave.Opportunities for continuous growth and development, including English language courses, professional courses, seminars, conferences, and everything else you may need for your personal and professional development.Get in touch ASAP so we can start the conversation sooner 😊 Show more Show less Тип зайнятості Повний робочий день