Junior Customer Service Specialist with German ( fully remote possible) in Limango Polska

As limango we create a company which has been specializing in e-commerce for 10 years. Together with platforms in the Netherlands and Germany, we are part of the OTTO Group, one of Europe's leading e-commerce companies. We are the shopping platform with the largest selection of products for the whole family!

We work and play together. We value work-life balance and create a culture of respect, trust and equality. If these values are also key for you, there is a good chance that you will find your place with us.

Our team consists of people who love to act with passion, work with commitment, think outside the box and look for new challenges. 

Do you think that you are ambitious and responsible person? Do you establish contacts quickly? Are you characterized by a positive attitude and openness? We are probably waiting for you! 

Junior Customer Service Specialist with German ( fully remote possible)

Your role and main tasks

Goal of the Position: 

• Responding to customer inquiries via email to achieve business goals and customer satisfaction 

Daily tasks of the position: 

• You are responsible for the professional acceptance and processing of inquiries from our German customers via email.
• You also work together with colleagues from other teams in the areas of payment, claims and marketplace in order to find the best possible solution for our customers. 
• You are the contact person for our customers for queries regarding payment processing, order processing, claims and cancellations/returns. 

You will need

• Very good German skills, both spoken and written - grammatically correct (min. B2 level) 
• Experience in customer service is an asset (preferably in e-commerce sector) 
• Willingness and passion for working with customers 
• Goal-oriented and customer-oriented, high commitment and often a creative approach! Customer inquiries are always dealt with 
• extremely carefully and on an individual basis 
• Positive attitude towards the world and people 
• Independence in solving queries from start to finish 
• Team oriented approach 
• Openness to work fixed hours within the time window of 6:00am - 10:00pm and also to work on weekends basis, 
• Positive attitude towards the world and people, 
• Independence in solving queries from start to finish, 
• Team oriented approach, 
• Openness to work fixed hours within the time window of 6:00am - 10:00pm and also to work on weekends 

Benefits

• Private health care
• We provide access to the best specialists for you and your loved ones.
• Language classes
• English and German lessons in small groups, tailored to your skills.
• Remote work and flexible working hours 
• Possibility of partial remote work, as well as adjusting working hours to your daily schedule.
• Office in the center of Wrocław
• Nearby cinema, fitness club and largeselection of lunch places.
• Fruit Mondays
• There is no shortage of coffee, fruit, pizza, sweets and healthy snacks in our office.
• Company events in the best company
• After hours we often organize interesting outings or meetings in our office.

What you can count for:

• Interesting and challenging work in a dynamic environment of the Internet industry - you will not get bored with us!
• The possibility of real shaping of the business - we value independence and delegate responsibility,
• Gaining experience in an international team, operating in different European markets.

Sounds good?

We can''t wait to get to know you. Apply now!