Junior Customer Care Representative (Czech C1+) in Laba Group

Online education is an area of explosive startups and investments. By 2025, the global EdTech market will be worth more than $400 billion.Laba Group team started 8 years ago and we are already EdTech leaders in Eastern Europe.Briefly about us:in 2015, the first master class was launched, which grew into the Laba business schoolin 2019, the creative school SKVOT was openedin 2020, were opened offices in 5 European countries and robot_dreams — a school of programming, analytics and data sciencewe are leading the online education market in Eastern Europelaunched 568+ courses and taught 115,000+ students from over 50 countriesour lecturers are from Google, Microsoft, Netflix, and Nikeby 2025 we will become an EdTech-Unicorn 🦄We have built a strong team and become a Laba, recognized by Forbes andHarvard Business Review. Our next goal is to become a Unicorn company. We are expanding and looking for a Junior Customer Care Representative — a person who will support the educational journey of our students, ensuring seamless problem-solving and a smooth learning experience. Whether you have previous experience or want to try something new, we will give you the tools and training you need to succeed.Let’s get to the tasks:keep contact with existing customers at all stages of the educational process;support clients via phone, online chats, messengers, and social media;solve clients' problems: help renew deadlines, send students' homework, help with certificates, etc.;prepare equipment and software for lecturers for online classes (in case they have any problems with gadgets);provide basic technical support for both lecturers and students during the classes;after the course completion, contact students to collect written feedback on both social media & websites about the lecturer and course contents;work within the Hubspot CRM, monitor the course participant database, and create tickets. manage communication regarding course completion, and actively offer other suitable courses.What do we expect from you:Proficient level of Czech and at least B2 in English;ready to learn and feed into work quickly;a big desire to work in education;ability to find a common language with people;like to achieve your goals;know how to motivate and encourage students;sincerely rejoice in the success of the clients.About our offer list:Full-time opportunity, our goal is a high-quality result delivered on time (business hours are from 9/10 AM to 5/6 PM CET).Remote work opportunity, but you can work from the Kyiv/Prague office as well.Benefits that Boost Your Growth: a solid benefits package designed to promote your professional and personal growth: with free access to our courses, compensation for external training, sports, laptops, and flexible vacation policies.Support: We value openness, help, and honesty in the team, so you will work in a positive and motivating atmosphere, where you can express your own ideas and give feedback without fear of rejection.Embrace Global Diversity: Experience the richness of working in a truly international team. With colleagues from over 10 countries, every day offers opportunities for cultural exchange, collaboration, and broadening your perspectives.Be a Part of the E-learning Revolution: Join our mission to change lives by breaking educational boundaries — every task you undertake has the power to impact thousands of learners worldwide.Our recruitment process is transparent and clear: an interview with the Talent Partner -> interview with the Czech CEO and Head of Global Client Service. After that, an offer is in your mail.Now you know more about us.And we want to know more about you: apply and let’s develop Czech EdTech together 🚀