Junior customer care agent (variable schedule) in PortaOne

Junior customer care agent (variable schedule)

remote

PortaOne was founded 20 years ago by 4 Ukrainians. Many may describe us as a software company, but in reality we are a problem-solving company. We develop solutions for our customers - telecommunications providers - to keep people connected regardless of distance, situation or time days. Our internal motto is: "Engineering you can be proud of!". Dedication to our customers has earned us high praise among our colleagues.

and potential customers of the company to clarify their requests (mainly written communication, if necessary - a telephone conversation).

-For existing customers - create requests to the technical support service, initiate the resolution of issues.

-Good communication skills. Because supporting customers and helping them solve their problems will be your main work tasks.

-Ability to work effectively, including in the night shift. We have customers on all five continents and our support team is available 24 hours a day.

-Ability to quickly learn new technical information.

Advantages of working with us:
-Customer Care Agent is a great opportunity to start a career in an IT company without having a special education. Working in the first line of support, you will learn PortaOne products and will be able to further build a career within the company. We have great examples of how Customer Care Agents became applications engineers, support engineers, technical writers and even business analysts.

-Practice of the English language. You will communicate with clients from all over the world - thanks to this experience, you will learn to understand different accents and improve your technical English.
-The possibility to combine work with education. You will have a flexible schedule: one 12-hour shift every three days from 8:00 AM to 8:00 PM or from 8:00 PM to 8:00 AM. (there is a night shift, please note)

We offer:
-Excellent career opportunities in IT. Our employees grow not only vertically from junior to senior, but also horizontally, with the possibility of moving to other divisions

-Access to the corporate knowledge base

-English courses

-Paid vacation and sick days

-Experienced colleagues who are always ready to share knowledge
- Remote, flexible schedule: one 12-hour shift every three days from 8:00 AM to 8:00 PM or from 8:00 p.m. to 8:00 a.m. (there is a night shift, mind you)