Junior customer care agent in PortaOne

REMOUT position from any city of Ukraine or abroad

PortaOne was founded 20 years ago by 4 Ukrainians. Many may describe us as a software company, but in reality we are a problem-solving company. We develop solutions for our customers—telecommunications providers—to keep people connected regardless of distance, situation, or time. days. Our internal motto is: "Engineering you can be proud of!". Dedication to our customers has earned us high praise among our colleagues. We are currently opening a "Junior customer care agent" position:

Your tasks will be:

• Communication with existing and potential customers of the company to clarify their requests (mainly written communication, if necessary - telephone conversation).
• For existing customers - create requests for technical support, initiate resolution of issues.
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• Initial inquiries from companies that can become PortaOne customers should be sent to the sales department

Necessary skills:

• Proficiency in English is not lower than the upper-intermediate level. Because we have clients all over the world and English is the main language of communication.
• Good communication skills. Because customer support and help in solving their questions will be your main work tasks.
• Ability to work effectively, including in the night shift. We have customers on all five continents and support is available 24/7.
• Ability to learn new technical information quickly.

Pros of working with us:

• Customer Care Agent is a great opportunity to start a career in an IT company without having a special education. Working in the first line of support, you will learn PortaOne products and can further build a career within the company. We have great examples of how Customer Care Agents became applications engineers, support engineers, technical writers and even business analysts.
• English language practice. You will communicate with clients from all over the world - thanks to this experience, you will learn to understand different accents and improve your technical English.
• Opportunity to combine work with studies. You will have a flexible schedule: one 12-hour work shift once every three days from 8:00 am to 8:00 pm or from 8:00 pm to 8:00 am. (it is possible to consider the standard schedule Mon-Fri, from 9:00 a.m. to 6:00 p.m., but if necessary, support the team and go on a shift)

We offer:

• Excellent career opportunities in IT. Our employees grow not only vertically from junior to senior, but also horizontally, with the possibility of moving to other departments.
• Official salary from the first working day.
• English courses.< /li>
• Paid vacation and sick leave.
• Experienced colleagues who are always ready to share their knowledge