Junior customer care agent in PortaOne

PortaOne was founded 20 years ago by 4 Ukrainians. Many may describe us as a software company, but in reality we are a problem-solving company. We develop solutions for our customers - telecommunications providers - so that they can keep people connected regardless of distance, situation or time days. Our internal motto is: "Engineering you can be proud of!". Dedication to our customers has earned us high praise among our colleagues. tasks will be:
-Communication with existing and potential customers of the company to clarify their requests (mainly written communication, if necessary - telephone conversation).

-For existing customers - create applications to the technical support service, initiate the resolution of issues.

-Initial inquiries from companies that can become PortaOne customers should be sent to the sales department

Necessary skills:< br/>-Proficiency in English not lower than upper-intermediate level. Because we have clients all over the world and English is the main language of communication.

-Good communication skills. Because customer support and help in solving their questions will become your main work tasks.

-The ability to work effectively, including during the night shift. We have customers on all five continents, and support is available 24/7.

-Ability to learn new technical information quickly.

Pros of working with us:
-Customer Care Agent - a great opportunity to start a career in an IT company without having a special education. Working in the first line of support, you will learn PortaOne products and can further build a career within the company. We have great examples of how Customer Care Agents became applications engineers, support engineers, technical writers and even business analysts.

-English language practice. You will communicate with clients from all over the world - thanks to this experience, you will learn to understand different accents and improve your technical English.
-Opportunity to combine work with studies. You will have a flexible schedule: one 12-hour work shift once every three days from 8:00 AM to 8:00 PM or from 8:00 PM to 8:00 AM. (there is a night shift, please note)
 

We offer:
-Excellent career opportunities in IT. Our employees grow not only vertically from junior to senior, but also horizontally, with the possibility of moving to other departments

-Official salary from the first working day

-English courses

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-Paid vacation and sick leave

-Experienced colleagues who are always ready to share knowledge
-Remote