IT Support Specialist in Betshop

Note: This position is strictly for US citizens. Betshop, a rapidly growing iGaming & Betting brand, is seeking an experienced and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our internal users, ensuring that all IT systems and equipment are running smoothly. You will help troubleshoot and resolve hardware and software issues, as well as assist with system upgrades and network maintenance. The ideal candidate is customer-oriented, detail-oriented, and has a strong passion for technology.ResponsibilitiesProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardwareDiagnose and resolve technical issues, both remotely and on-site, in a timely mannerInstalling and configuring computer hardware, software, systems, networks, printers, and scannersMonitor, troubleshoot, and maintain network infrastructure, including servers, routers, switches, and firewallsEnsure the security and integrity of all IT systems and data, implementing and maintaining appropriate security measuresAssist with system upgrades, backups, and disaster recovery planningProactively identify opportunities for improvement and recommend solutions to enhance user experience and system performanceRequirementsProven work experience as an IT Support Specialist or similar roleStrong knowledge of computer systems, hardware, software, and networksExperience with troubleshooting common IT issues and providing technical supportKnowledge of Windows and Mac operating systemsUnderstanding of networking protocols and technologiesFamiliarity with Active Directory and basic network administrationExcellent problem-solving and communication skillsAbility to work independently and prioritize tasks effectivelyRelevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plusBachelor's degree in Computer Science or related field is preferredBenefits401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceJob Type: Full-timePay: From $23.00 - $27.00 per hourShift:8 hour shiftWeekly day range:Weekends as neededWork setting:RemoteExperience:IT Support: 1 year (Preferred)Microsoft Office: 1 year (Preferred)Live chat: 1 year (Required)Language:EnglishShift availability:Day Shift (Required)Night Shift (Preferred) Show more Show less Должностной уровень Молодой специалист Тип занятости Полный рабочий день Должностные обязанности Информационные технологии Отрасли Технологии, информационные средства и Интернет