IT support specialist (ENG) in Abona Deutschland GmbH

We are currently looking for candidates for the position of IT support specialist.

Responsibilities:
Reception of user requests in the form of a ticket.
Processing of existing user requests in the system ticket.
Primary processing, troubleshooting and resolution of user requests within the scope of competence.
Communicating with users through weekend means дзвінків, корпоративної пошти, електронними каналами та особисто для вирішення запитів користувачів або на запит керівництва.
Віддалена підтримка користувачів за допомогою штатних інструментів віддаленого доступу.
Timely escalation of user requests, which can be resolved independently by the relevant specialists and/or management.
Responsible support and control of the entire cycle of user requests in order to achieve the SLA parameters.

Requirements:
Technical education and desire to develop in the IT field. font-weight: 400"/>English speaking level is not lower than intermediate. Fluency in German and Polish will be an advantage.
Resistance to stress, multitasking, ability to learn quickly, friendliness, focus on solving customer requests.

Experience in OC administration.
Experience in remote troubleshooting of workstations.
Knowledge in the area of local and wireless networks.
Experience of working with the MS Sharepoint platform.
Experience of working in customer service, in a call center, ServiceDesk, HelpDesk.

Terms:
Official Financial compensation.
The work schedule is flexible Mon-Fri 9.00 - 18.00 or 10.00-19.00.
Probationary period.
Vocational training.
Great opportunities for growth within the company.