IT Support Specialist in ALLSTARSIT

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide. 

Required skills:

• Minimum of 3 years of experience in IT support or related field.
• Fluent in English – must.
• Experience with Azure AD and Microsoft 365 cloud environments.
• Experience of troubleshooting issues with Windows and Mac laptops, and mobile devices.
• Knowledge of network infrastructure including Firewalls, Wi-Fi, VPNs.
• Service oriented approach.
• Strong problem-solving and analytical skills.
• Ability to work in an organized fashion.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with working with AWS and Azure IAM. - Advantage.
• Knowledge of working with Jira and Confluence – Advantage.

Scope of work:

Cato is seeking an experienced IT Support Specialist to provide ITtechnical assistance and support for our office employees. As part of the IT support team, you will be responsible for providing first-line support to Cato’s employees, managing and troubleshooting hardware and software issues, managing user accounts and access, and handling the ITonboarding and offboarding of our employees.

• Work as part of the support team to provide the first response and technical support for our employees' IT needs while keeping up a high level of service.
• Troubleshoot hardware and software problems with Windows and Mac.
• Resolve and troubleshoot IT tickets and access related to Cloud applications, systems and infrastructure – Microsoft 365, Slack, Zoom etc..
• Handle the IT requirements for onboarding and offboarding of employees.
• Maintain inventory of hardware and software assets.
• Identify and escalate issues to the System team as required.
• Assist with IT projects as needed.