IT Support Specialist in Sisense

At Sisense, we are on a mission to empower modern data teams to deliver insights to everyone inside and outside their organizations. We bring “power to the builders” by enabling our customers to answer complex questions with data and drive the best business outcomes possible.

Sisense’s mission is to ensure every employee who joins our company has the opportunity to do the best work of their career. We’re looking for an IT Support Specialist.

As our IT Support Specialist, you will play a crucial role in managing our laptop inventory, configuring endpoints, addressing user help requests, handling tickets, and ensuring the smooth operation of key tools such as Onelogin, Gsuite, Intune, Kandjii, and networks.

WHY YOU SHOULD JOIN OUR IT TEAM:

You’ll be surrounded by a team that loves what they do and is passionate about being a market leader in BI. Our team has the exciting opportunity to drive business growth at Sisense. This is a high-impact role where you’ll be working cross-functionally with many different teams and key stakeholders.

HOW YOU’LL RAMP:

By Day 30...

- You will learn about the Sisense product.

- You will have built relationships with people in the team and other departments such as HR and R&D with whom you will have constant contact.

- You will have a strong understanding of the business needs and you’ll create a plan for your day-to-day work.

Day 60...

- You will have a full understanding of the role and the responsibilities it holds.

- You will learn the variety of services provided to people across the company.

- You will start work with the global IT department on different projects.

Day 90...

- You will be able to work independently on your day-to-day responsibilities.

- You will take an active part in the department’s ongoing projects.

- You will work with people across the company and provide full support on a variety of subjects.

WHAT YOU’VE ACCOMPLISHED… SO FAR:

- Proven experience in end-user computing, laptop management, and endpoint configurations.

- You have vast experience with ticketing systems and understand the importance of ticket creation and timely resolution.

- You are comfortable as a Windows Administrator - Familiar with Windows Server and Client, Active Directory, Azure AD, Intune, Group Policy, domain vs workgroup environments and network administration/troubleshooting.

- You have experience with Mac hardware and software, Kandji, OSX and mobile platforms iOS and Android

- Strong understanding of ITIL processes and best practices.

- Proficient in using Onelogn, Google, and IDP-related services.

- Bachelor's degree in Information Technology, Computer Science, or a related field (Not mandatory).

- Proficient in using Intune and Kandjii for device management.

- Familiarity with network protocols, security, and troubleshooting.

- Excellent problem-solving and communication skills.

- Ability to prioritize and manage multiple tasks in a fast-paced environment.

- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Why You Should Join Our Team

- We live our values. We care about each other, the technology we create, and the customers we support. We know we’re constantly learning and improving, and look forward to sharing insights and techniques with each other.

- We have interesting customers. We support the Red Cross with dashboards about supplies, help a suicide prevention hotline with SQL+Python ML analysis, and enable Tinder to make better matches.

- We are our own customer. We’re heavy users of the features we build and have an intuitive understanding of what makes data teams so special and successful.

- “You have unlimited questions remaining” is core to our team’s philosophy. We are excited about learning and sharing together and work hard to make sure that everyone is set up for success.

About Us

- We are a radically innovative BI company focused on redefining every aspect of business analytics.

- We’re an industry leader with more than 2,000 global customers, including Expedia, Flexport, Nasdaq, GE, Philips & Tinder.

- We’ve been recognized as a leading visionary in Gartner’s Magic Quadrant for Analytics and Business Intelligence.

- We’re onboarding rapidly! We have over 500 employees with offices in New York, San Francisco, Tel Aviv, Kyiv, and London.

- We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.

- We’ve been recognized by Comparably, Glassdoor and Best Places to Work for our amazing company culture.