IT Support Manager in Wix

Job DescriptionLead afast growing team ofITSupport Engineers through performance, coaching and setting educational objectives Establish metrics, key performance indicators (KPIs) and service level agreements (SLAs) todrive our team’s performance using data asabasis for operational analysis and decision makingDesign, develop and implementIT self-service guides, policies and procedures Help build and manage the ITSM strategy roadmap with alignment tobroaderIT goalsDevelop and maintain astrategy for anefficient and satisfying end-user experienceEnsure your team provides excellent customer service inaddition toresolving issues within adefined SLAImprove productivity byhighlighting deficiencies and recommending changes intools, training, processes and reportingEstablish, assess, and improve process development and organizational change managementEnsure all service level objectives are being met orexceededWork with asense ofurgency tocontinually improve service levels and customer satisfactionQualifications:You’re anIT professional with 5+years’ experience onboth the technical and managerial frontsYou can lead, mentor, and develop adiverse team ofIT professionalsYou can partner with any department toensure that all aspects ofITService delivery are accurate, efficient, repeatable, and robustYou are great atdriving operational improvements onadepartment-wide levelYou have aversatile background with afocus oninternal customers and teams, and can work under unexpected and sometimes tight timelines toensure the best end-user experienceYou can successfully manage ateam across multiple time zones, and thrive incollaborative environmentsYou have asolid technical background, and the natural ability tocollaborate and explain technical solutions toanon-technical audience About the teamWeare Wix’s ITteam. Wemake sure Wix isalways running smoothly and effectively. Welive and breathe the Wix business and pride ourselves onalways getting the job done. Wesolve problems onthego, making sure that details come together topropel Wix towards our vision and wehave fun doingit. We’re looking for anexperienced and motivated leader tomentor, manage and support our growing ITSupport team inthe UA. About Wix:Wix makes itpossible for anyone tosucceed online. Since 2006, we’ve grown to5,000 employees in17countries, launched over 40products, and serve over 230 million users and their visitors worldwide. AtWix, wepush you toinnovate, evolve innon-traditional ways, and grow outside your comfort zone. Weoperate insmall teams that work closely together tocreate incredible things. We’re proud tobeanequal opportunity employer. Wix was built around the idea that everyone has the right tobesuccessful, online. This same vision definesus asanemployer: creating awork environment where everyone iswelcome, and anyone has the right tosucceed.