IT Support Engineer in BetterMe

About the company:

BetterMe is a global wellness ecosystem that creates products for physical, mental and emotional balance. We help millions of people become better — and grow with them.

About you:

• Have 1+ years of experience in technical support or you have a good understanding of IT infrastructure.
• You know the principles of corporate systems and services: Google Workspace, Okta, Slack, GitHub.
• You know how to work with corporate VPN (Pritunl) and basic network settings.
• You understand the principles of Windows and macOS at the level of user support.
• You know how to quickly find solutions, communicate with users and are service-oriented.
• Ready to learn and develop into an L2 engineer role.

Experience with service desk systems (Jira, Freshdesk, etc.) will be a plus;

Basic responsibilities:

• User support (L1):
• Reception, analysis and processing of requests through the service desk.
• Provision of operational assistance to employees regarding:
• access to services (Google Workspace / Okta / GitHub and others),
• working of corporate VPNs,
• workstations (Windows/Mac),
• basic network issues,
• corporate security policies.

Incidents and applications:

• Classification and escalation of complex requests to the 2nd line.
• Maintaining clear communication with customers

Administration and routine tasks:

• Creating/deactivating users in corporate systems.
• Granting access according to the roles and internal policies.
• Update of instructions and knowledge base.
• Control over the implementation of standard procedures (onboarding/offboarding).

What awaits you at BetterMe:

An inspiring mission. Every code, design, idea of ours helps millions of people become healthier and more confident.
Trust without micromanagement. You independently manage your time and make decisions. We value results, not hours online.
Growth opportunities. 90% of our leads grew up within the company. There is room for initiatives, new responsibilities and career upgrading.

Wellness in practice.
• Offline: training with professional trainers in the corporate gym, massage, corporate lunches, sports and team activities — everything to switch and recharge together.
 • Online: regular online training, discounts from our partners, free access to our products.

Medical insurance, corporate doctor.
Leave and balance: 20 paid vacation days, paid sick leave and additional days off for public holidays.
Open communication. Transparency between teams, honest feedback and support of initiatives are our usual practice.
We support participation in sports events. We cover start-up fees and motivate the team to perform together.
Modern technology. We provide new equipment and everything you need for productive work.
Experienced lawyers and financiers will help with any questions: from documents to consultations on your issues.