IT support desk specialist in PepsiCo

Responsibilities 1st level support for end-user applications and computing Support the Help Desk Manager in providing user support in accordance with the service level agreement agreed with IT customers; Monitors the quality of end-user services (Applications Service Desk, Desktop Computing); Addresses major issues , to assist in incident resolution and act as a liaison between the 2nd level support team (EUC & Network Lead, Security Lead, Compute Lead, and SolutionProject Leaders) and the support team.QualificationsEducation – Graduate (Information Technology, Computer Systems );Work experience in a similar position for at least 2 years;Availability of certificates of completion of specialized courses is an additional advantage;Knowledge of foreign languages ​​- English (Intermediate level);Special knowledge and skills:Knowledge of the basics of Service Desk service;Basic principles of IT operation -infrastructure and its constituent components; Basic principles of operation and configuration parameters of network equipment used in the corporate network; Technical and operational characteristics, principles of configuration and technical operation of user equipment, including but not limited to standard PCs, laptops, printing equipment; Ownership PC only at power user level. Show more Show less Job Level Not Applicable Employment Type Full Time Job Responsibilities Information Technology Industries Manufacturing and Food & Beverage Services