IT Support 2nd line in Devire Sp. z o .o.

Our client is a family-owned, international manufacturer of plumbing and HVAC solutions operating in the construction industry. It is known for innovative products designed to improve people's quality of life through high-quality drinking water, efficient digital building services and energy efficiency.

We are currently looking for a person for the position ofIT Support.

Incident/Issue Management:

• Monitor and manage the ticketing system to ensure timely resolution of issues (ServiceNow)
• Escalate critical incidents as needed to senior support or relevant IT teams (including external partners). 
• Document and track all incidents, resolutions and activities in the ticketing system (ServiceNow, knowledge base)

Additional support:

• Help in implementing and configuring new software and hardware
• Collaborating with related IT teams as part of our issue management process
• Creating and maintaining user documentation, FAQs and knowledge base articles

Offer

• Long-term employment based on a B2B contract
• Salary in the range of PLN 90 - 110/h net + VAT
• Working in an international environment

Expectations

• Minimum 2-3 years of experience in an IT Support position, with particular emphasis on second line support
• Proficiency in solving problems with Windows operating systems
• Good knowledge of network protocols, IP addressing and network troubleshooting
• Experience with Microsoft 365, Active Directory, Exchange Online and various enterprise applications)
• Knowledge of ServiceNow

Soft skills:

• Excellent problem-solving skills
• Strong communication skills (written and verbal)
• English language skills (knowledge of German a plus)
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• Customer focus and strong commitment to providing high-quality support

Our client is a family-owned, international manufacturer of plumbing and HVAC solutions operating in the construction industry . It is known for innovative products designed to improve people's quality of life through high-quality drinking water, efficient digital building services and energy efficiency.

We are currently looking for a person for the position of IT Support .

Incident/Issue Management:

• Monitor and manage the ticketing system to ensure timely resolution of issues (ServiceNow)
• Escalate critical incidents as needed to senior support or relevant IT teams (including external partners). 
• Document and track all incidents, resolutions and activities in the ticketing system (ServiceNow, knowledge base)

Additional support:

• Help in implementing and configuring new software and hardware 
• Collaborating with related IT teams as part of our processproblem management
• Creating and maintaining user documentation, frequently asked questions and knowledge base articles

Offer

• Long-term employment based on B2B contract
• Salary in the range PLN 90 - 110/h net + VAT
• Work in an international environment