IT Service Manager in HSBC Technology Poland

Your career opportunity

The IT Service Manager is a named individual who has responsibility for the ongoing supply and support of the IT Services and provides a single point of contact for any inquiries related to provision of those services. From an organizational perspective, the ITSM must operate within the context of the previous and future IT Target Operating model.

Wealth & Personal Banking IT (WPB IT)

WPB teams bring together expertise from across the HSBC network to build a world class Mobile Application and Website. We have Agile specialized Development Teams who can respond to customers’ needs almost immediately.

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online assessment.
• Telephone screen (for external candidates only).
• Job interview with the hiring manager.

What you need to have to succeed in this role

• IT knowledge to understand system design and facilitate troubleshooting and communication with other IT teams.
• Experience in service management, change management and/or incident management.
• IT Infrastructure Library (ITIL) knowledge.
• Knowledge and/or experience in cloud-based infrastructure (ideally AWS).
• Strong team player with good interpersonal skills.
• Proactive and delivery focussed.
• Hands on experience with software development lifecycle.
• Strong command of English.

Your career opportunity

The IT Service Manager is a named individual who has responsibility for the ongoing supply and support of the IT Services and provides a single point of contact for any inquiries related to provision of those services. From an organizational perspective, the ITSM must operate within the context of the previous and future IT Target Operating model.

Wealth & Personal Banking IT (WPB IT)

WPB teams bring together expertise from across the HSBC network to build a world class Mobile Application and Website. We have Agile specialized Development Teams who can respond to customers’ needs almost immediately.

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online assessment.
• Telephone screen (for external candidates only).
• Job interview with the hiring manager.

,[Ensure the services comply with group infrastructure standards., Ensure IT service models are accurate., Ensure Operation Level Agreements (OLAs) are Reviewed and understood., Compliance to data governance and periodic review in tools., Ensure Service Continuity plans are maintained and routinely tested., Understand your service, how does it operate, its infrastructure and the business value it provides., Own release management process in cooperation with a wider team ensuring that obligatory enterprise procedures related to service changes are performed, including change presentation during CABs., Cover incident management and production support management., Ensure data required todocument Operational Data is provided via the IT Service Acceptance process and associated Non-Functional Requirements., Proactively monitor the service performance using data captured via available Performance Monitoring Tools., Coordinate and support infrastructure activities like patching, migrations, upgrades, service continuity testing activities., Ensure that each infrastructure service designs change is progressed by solution architects.] Вимоги: service management, change management, incident management, ITIL, AWS, SDLC Інструменти: Agile. Бонуси та переваги: Training budget, Private healthcare, Flat structure, International projects, Multisport card, Monthly remote work subsidy, Psychological support, Conferences, PPK option, Annual performance based bonus, Integration budget, International environment, Small teams, Employee referral bonus, Mentoring, Workstation reimbursement, Company share purchase plan, Childcare support programme, Bike parking, Playroom, Shower, Canteen, Free coffee, Free beverages, Free parking, In-house trainings, In-house hack days, No dress code, Modern office, Knowledge sharing, Garden, Massage chairs, Kitchen.