IT SERVICE LEVEL ANALYST in BAT

"British American Tobacco Ukraine" is part of the "British American Tobacco" Group of companies - a leading international tobacco company whose products are sold in more than 200 countries. We strive to be the best employer, providing comfortable working conditions and development of our employees. LEVEL OF INTERNSHIP Experienced specialist FUNCTION digital business solutions LOCATION Pryluky, Ukraine CONTRACT TYPE Indefinite ROLE POSITIONING AND OBJECTIVES You will perform the duties of a Junior Computer Systems Manager, responsible for providing IT services for the Pryluky factory systems and production users. You will ensure compliance of IT services provided to various internal and external support units, business expectations and contractual agreements according to the approved budget. You will also identify opportunities for service improvement. You will participate in global and local projects as a team member and eventually as a Project Manager (PM). WHY YOU WILL BE RESPONSIBLE Participate in global and local projects for the implementation of new and modernization of existing IT systems and services. Manage the local L1-L2 support team. Ensure the use of agreed global standardized IT service management processes. Manage IT incidents and problems. Proactively monitor IT infrastructure and systems, analyze incidents and problems, identify root causes, and prepare and implement plans to resolve identified issues. Identify production and technology risks and issues and take appropriate and timely action. Regularly analyze service level reports to ensure quality and satisfactory support. Prepare contractual agreements with IT suppliers, manage contracts and payments. Plan and control costs within the allocated budget. Know and follow all internal rules and procedures of BAT. EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED Experience in IT support Deep understanding of processes IT service management Experience in participating and leading projects will be an advantage ITIL certification will be an advantage Drive for results Good analytical, organizational and communication skills Ability to work independently Like to work in a team for common goals, at the same time with shared responsibility Level of spoken English - Advanced WE AT BATU BAT we follow our goal - to create a better tomorrow. This is what drives our people and our passion for innovation. See what's possible for you at BAT The world's best employer With 52,000 BAT employees in over 175 markets Brands sold in over 200 markets Made in 44 factories in 42 countries Newly developed Tech Hubs create world-class innovation opportunities in 4 strategic locations Leader diversity in the Financial Times and winners of International Women's Day Best Practice Seal Award winner - one of the 50 most sustainable companies BELONGING, ACHIEVING, TOGETHER Collaboration, diversity and teamwork are at the heart of everything we do here at BAT. We know that cooperation with colleagues from different countries is what makes us stronger and better prepared to achieve our business goals. Come bring your difference!Show more Show less Position level Senior secondary level Type of employment Full-time Job responsibilities Information Technology Industries Tobacco production and Production