IT Service Desk Engineer in Materialise

Responsibilities:

— Support Global IT services on the level of 1st line of support

— Responsible for managing SD queue (HEAT)

— Providing accesses to business applications

— Limited functional support (application)

— Preparing manuals and filling knowledge base
— Software lifecycle management (operational tasks)

Requirements:

— Minimum 1+ years of experience
— Knowledge of business application

— Knowledge of ITSM tools for registration tickets

— Knowledge of Microsoft applications

— Experience in support teams

— English: Upper-Intermediate

— Good communication skills

— Customer-oriented and team player