IT product manager in Nova poshta

About us: We at Nova Global are building the most convenient digital global delivery service for private customers and e-commerce. We love bold ideas, practical solutions and the pace at which real value for customers appears.

About the role: We are looking for a Product Manager who will take over the stability, development and quality of our IT products. This is a position at the intersection of operational reliability (run) and product development (change): work with incidents and SLAs, plan releases, manage backlog and make decisions affecting hundreds of thousands of users.

Role mission:Ensure stable operation of services today and measurable improvement of products tomorrow: from reducing incident times and increasing SLAs to increasing user metrics and quality releases.

Areas of responsibility:

• Product life cycle: planning, development, support, release management
• Reliability of services: incident/problem management, post-mortems, preventive actions
• Team interaction: coordination of Dev/QA/DevOps/Support/Analytics; transparent workflow
• SLA/OLA: establishment, monitoring, improvement of support processes (ITSM-practices)
• Voice of the user: feedback collection, request analysis, formation and prioritization of the backlog
• Update plan: road map, coordination of dependencies, readiness for release (Go/No-Go)
• Analytics: product health reports, support quality, incident/performance trends
• Improvement initiatives: stability, agility, UX/flows — from idea to implementation

Requirements:

• 3+ years in Product Manager / Service Delivery Manager roles
• Understanding IT infrastructure, integrations and API, logic of information systems
• Experience of working with support services or products with critical SLA
• Basic knowledge of ITIL / ITSM
• Practice of interaction with Dev, QA, DevOps; ability to structure data and set priorities
• Developed communication and organizational skills
• Ukrainian - fluent; English - for reading/maintaining documentation

A plus will be:

• Experience in release management or product analytics
• Working with Jira, Confluence, Grafana, Service Desk systems
• Understanding DevOps/CI/CD and monitoring practices (monitoring/logging/tracing)

We offer

• Work on large-scale products with a large audience
• Real impact on the quality of services and key product decisions
• A team that values initiative, responsibility and mature management approaches
• Competitive compensation, flexible schedule and comfortable conditions labor

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