IT monitoring center specialist in Kyivstar/Kiyivstar

We are looking for an energetic and persistent professional for the position of "IT monitoring center specialist". Main functional duties: - Ensuring timely registration and control of IT and CS incident life cycles; - Collection, processing and analysis of information from monitoring systems; - Processing of appeals from internal users and partners of the Company; - Operational management of actions to eliminate abnormal situations in the IT and CS area of ​​responsibility; - Execution of program actions, according to approved procedures and instructions; - Cooperation with responsible administrators of other divisions of the Company and, if necessary, implementation of problem escalations; - Processing of requests, applications within the framework of processes Event Management, Incident Management, Problem Management companies. - Support of events, mass complaints, planned and emergency recovery works. Requirements for candidates: - Higher (possibly incomplete) technical education; - Preferably experience in technical support, monitoring, or 1- and support lines; - Understanding of the principles of functioning of IT Infrastructure; - Understanding of Unix/Windows operating systems; knowledge of network technologies; - Understanding of the purpose and principles of operation of monitoring and automation systems; - Basic knowledge of WEB technologies; - High communication skills, ability to work in a team, responsibility; - English language — proficiency in order to study technical documentation, the ability to conduct correspondence. WORKING AT KYIVSTAR — THIS :· a team that you really want to be a part of;· a remote workplace, with the possibility of visiting the office;· an onboarding program that allows newcomers to easily and quickly adapt to the company online;· one of the best social packages in Ukraine with medical insurance and assistance in in various life situations; decent salary (official); unlimited online learning opportunities (trainings, courses); professional and personal development; bonuses for quality work.